Hybrid Junior Global Customer Support Associate

Arrow Electronics; Województwo pomorskie; Hybrid; PLN 32,000 - 42,000; Full time

Benefits offered by this job

3‑month probation period

Private medical care

Cafeteria including Multisport card

Hybrid role

Multicultural environment

Job summary

Arrow Electronics is seeking a Junior Customer Support Associate to join its EMEA Value Added Services (VAS) team in Gdańsk. You'll receive comprehensive training and work with colleagues in Poland, Mexico, and the United States on orders, BI reporting, and end-to-end order management.

The role is hybrid (3 days in the Gdańsk office and 2 days remote). You will support the Inside Sales Team, manage post-booking to invoicing, and interact with BOMs, ERP and BI systems to ensure timely delivery

Qualifications

• University degree or equivalent related experience.
• Fluent English; additional languages a plus.
• Experience supporting sales efforts and order management.

Responsibilities

• Provide internal and external customer service and sales support.
• Manage post-booking to invoice processes and order fulfilment.
• Handle backlog management, expedites, and allocations.
• Collaborate with buyers, asset teams, portals, and BI systems.
• Process inbound orders from PDFs, email, and Office docs; manage BOMs.
• Support sales with reporting, escalation handling, and setup with First Article engineers.

Skills

English proficiency

Excel skills

Teamwork

Communication skills

Sales support experience

BI reporting

Data analysis

ERP systems familiarity

Education

University degree

High school diploma + related experience

Tools

Oracle ERP

BI tools

Job description

Arrow Electronics is seeking a Junior Customer Support Associate to join its EMEA Value Added Services (VAS) team in Gdańsk. You'll receive comprehensive training and work with colleagues in Poland, Mexico, and the United States on orders, BI reporting, and end-to-end order management.

The role is hybrid (3 days in the Gdańsk office and 2 days remote). You will support the Inside Sales Team, manage post-booking to invoicing, and interact with BOMs, ERP and BI systems to ensure timely delivery