Material Planning Associate

Arrow Enterprise Computing Solutions; Gdańsk; Hybrid; PLN 56,000 - 100,000; Full time

Benefits offered by this job

Private medical care program

Multisport program membership

Fantastic working culture where youcan

Job summary

Arrow Global Components (AGC) in Gdańsk, Poland, is seeking a Material Planning Associate to support Sales and Material Planning teams. You will own the full order lifecycle, coordinate with customers and suppliers, and manage backlog to ensure timely delivery and high customer satisfaction.

The role emphasizes proactive communication, accurate data handling, and continuous process improvement within a multicultural environment. Hybrid working model after probation is offered.

Qualifications

• Fluent English (written and spoken).
• German language skills are advantageous but not required.
• MS Office proficiency.
• Customer service or sales experience.
• Strong ownership and accountability.
• Clear communication and coordination abilities.
• Customer oriented attitude and teamwork.

Responsibilities

• Order-to-invoice ownership from order entry to invoicing and delivery confirmation.
• Provide responsive after-sales support via phone and email to customers and suppliers.
• Maintain high accuracy in order processing, updates and data quality.
• Monitor and resolve backlog alerts to prevent service issues.
• Process backlog changes requested by customers, managing expectations and timelines.
• Collaborate with Sales, Asset and Material Planning teams to align priorities.
• Drive on-time delivery in line with customer commitments and Arrow goals.
• Build trust through proactive updates and reliable follow-through.
• Identify opportunities to streamline processes and improve efficiency.

Skills

Fluent English

German as secondary language

MS Office

Customer Service/Sales experience

Accountability

Communication and coordination

Customer oriented attitude

Team player

Tools

MS Office

Job description

Material Planning Associate

ABOUT THE ROLE

Material Planning Associate is responsible for supporting the Sales and Material Planning teams to enhance the customer relationship through proactive ownership of the entire customer backlog starting with clean order load. From order load the Material Planning Associate takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Material Planning Associate also manage customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.

KEY RESPONSIBILITIES

• Order-to-invoice ownership - Manage the full order lifecycle from order entry through to invoicing and delivery confirmation.
• Customer and supplier communication - Provide responsive, professional after-sales support via phone and email, coordinating with both customers and suppliers.
• Order management - Maintain high standards of accuracy across order processing, updates, and system data quality.
• Backlog alert management - Monitor, investigate, and resolve relevant backlog alerts quickly to prevent service issues.
• Backlog change control - Action and respond to customer-requested backlog changes, ensuring expectations and timelines are clearly managed.
• Cross-functional collaboration - Work closely with Sales, Asset and Material Planning teams to align priorities and remove barriers to delivery.
• On-time delivery performance - Drive on-time delivery in line with customer commitments and Arrow performance goals.
• Customer satisfaction focus - Build trust through proactive updates, clear communication, and reliable follow-through.
• Continuous improvement - Identify opportunities to streamline processes, improve efficiency, and strengthen operational outcomes

A FEW THINGS YOU ARE AN EXPERT AT

• Fluent English (written and spoken); German as secondary language is an advantage but not required (other European languages also welcome)
• Good knowledge of MS office
• Customer Service/Sales experience
• Accountability
• Communication and coordination skills
• Customer oriented attitude
• Team player

OUR OFFER

• This is a full-time position
• Permanent contract
• Hybrid role following successful probation period
• Working in a multicultural environment
• Interesting career development opportunities in a quickly growing environment
• Private medical care program
• Multisport program membership
• Fantastic working culture where you can make an impact

ABOUT US

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.

Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.

#LI-MS1

Location: PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type: Full time

Job Category: Sales