Junior Customer Operations Specialist with Catalan (m/f)

Goldman Recruitment - Executive Search / Search & Selection; Kraków; Vor Ort; PLN 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Exceptional travel benefits

Structured career path

Comprehensive onboarding and training

Social benefits and rewards

Modern office on top floor in Kraków

Permanent employment opportunities

Flexible benefits platform

Annual performance-based salary review

Internal performance rewards

Investment fund with employer matching

Zusammenfassung

Goldman Recruitment - Executive Search / Search & Selection in Kraków is seeking a Junior Customer Operations Specialist with Catalan to support international clients, guide users through the company’s digital platform, and ensure a smooth service journey.

Ideal candidates will have English, Catalan and Spanish at level B2, strong communication, and a motivation to grow in an international setting. The role offers onboarding, travel benefits, and a structured career path in a modern office.

Qualifikationen

• Very good command of English, Catalan and Spanish (minimum B2 level).
• Strong interpersonal and communication skills.
• Open-minded attitude and motivation to grow within an international environment.

Aufgaben

• supporting customers throughout the entire service journey, from initial inquiries to post-purchase support
• understanding customer needs and recommending the most suitable products, services and available options
• assisting customers with orders, bookings, changes and other service-related requests
• guiding customers through the company’s digital platform and self-service solutions
• handling customer inquiries, feedback and requests via phone, email and digital channels, supporting customers across international markets

Kenntnisse

English (B2)

Catalan (B2)

Spanish (B2)

Jobbeschreibung

Junior Customer Operations Specialist with Catalan (m/f)

For our Client, an international company with a strong market presence, recognized for its high standards and modern approach to business services, we are looking for motivated and detail-oriented individual to join their team in Kraków. The company offers a dynamic work environment, real opportunities for growth, and a supportive, collaborative culture.

Responsibilities:

• supporting customers throughout the entire service journey, from initial inquiries to post-purchase support,
• understanding customer needs and recommending the most suitable products, services and available options,
• assisting customers with orders, bookings, changes and other service-related requests,
• guiding customers through the company’s digital platform and self-service solutions,
• handling customer inquiries, feedback and requests via phone, email and digital channels, supporting customers across international markets.

Requirements:

• very good command of English, Catalan and Spanish (minimum B2 level),
• strong interpersonal and communication skills,
• open-minded attitude and motivation to grow within an international environment.

The offer:

• exceptional travel benefits, including free and discounted tickets for you and your loved ones,
• a clear and structured career path within a globally recognized, international company,
• comprehensive onboarding and continuous training, supported by the latest technology,
• a competitive package of social benefits and employee rewards,
• modern office space located on the top floor in the very heart of the city,
• permanent employment opportunities and long-term career stability,
• access to a flexible benefit platform allowing personalized benefit selection,
• annual performance-based salary review,
• internal performance rewards for top achievers,
• company-sponsored investment fund with attractive employer contributions.