Junior Customer Operations Specialist with Catalan (m/f)

Goldman Recruitment; Kraków; Hybride; PLN 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Travel benefits

Structured career path

Comprehensive onboarding and training

Modern city-center office

Permanent employment opportunities

Flexible benefits platform

Annual salary reviews

Performance rewards

Investment fund with employer contrib

Résumé du poste

Goldman Recruitment is seeking a Junior Customer Operations Specialist with Catalan to join their Kraków team. You will support customers across inquiries, orders and post-purchase assistance in an international environment, using English, Catalan and Spanish to ensure high-quality service.

The role offers hybrid work, onboarding and training, and a clear career path with modern city-center offices and long-term stability.

Qualifications

• Multilingual communication in English, Catalan and Spanish (B2)
• Strong interpersonal and communication skills
• Motivation to grow within an international environment

Responsabilités

• Supporting customers throughout the entire service journey
• Understanding customer needs and recommending suitable products and options
• Assisting customers with orders, bookings, changes and other service-related requests
• Guiding customers through the company’s digital platform and self-service solutions
• Handling inquiries, feedback and requests via phone, email and digital channels across international markets

Connaissances

English (B2)

Catalan (B2)

Spanish (B2)

Description du poste

Goldman Recruitment is a leading Polish consulting company specializingin recruitment using Search & Selection and Executive Search methods.

Our ambition is to provide the highest level of service, ahead of the marketand creating a new standard in the personal consulting industry.

www.goldmanrecruitment.pl

For our Client, an international company with a strong market presence, recognized for its high standards and modern approach to business services, we are looking for motivated and detail-oriented individual to join their team in Kraków. The company offers a dynamic work environment, real opportunities for growth, and a supportive, collaborative culture.

Junior Customer Operations Specialist with Catalan (m/f)

Work place: KrakówRef. no 26/7/2026/DK/13702/5159

Requirements

• very good command of English, Catalan and Spanish (minimum B2 level),
• strong interpersonal and communication skills,
• genuine enthusiasm for delivering exceptional customer experiences,
• open-minded attitude and motivation to grow within an international environment.

Responsibilities

• supporting customers throughout the entire service journey, from initial inquiries to post-purchase support,
• understanding customer needs and recommending the most suitable products, services and available options,
• assisting customers with orders, bookings, changes and other service-related requests,
• guiding customers through the company’s digital platform and self-service solutions,
• handling customer inquiries, feedback and requests via phone, email and digital channels, supporting customers across international markets.

We offer

• hybrid work model,
• exceptional travel benefits, including free and discounted tickets for you and your loved ones,
• a clear and structured career path within a globally recognized, international company,
• comprehensive onboarding and continuous training, supported by the latest technology,
• a competitive package of social benefits and employee rewards,
• modern office space located on the top floor in the very heart of the city,
• permanent employment opportunities and long-term career stability,
• access to a flexible benefit platform allowing personalized benefit selection,
• annual performance-based salary review,
• internal performance rewards for top achievers,
• company-sponsored investment fund with attractive employer contributions.