Junior Client Service Specialist

Swarovski; Województwo pomorskie; Hybrid; PLN 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid work options

Exclusive Swarovski product discounts

Private medical coverage

Life insurance

Paid volunteering leave

Employee social fund

Recognition awards

Job summary

Swarovski's Global Business Services in Poland is seeking a Junior Client Service Specialist to support corporate gifts partners and ensure a smooth service experience. You will learn SAP, handle orders, and work closely with cross-functional teams in a client-facing role.

This position offers a hybrid work setup, salary information disclosed to shortlisted candidates, and opportunities to develop skills in customer service and operations within a globally renowned brand.

Qualifications

• Proficiency in English is required.
• Experience with SAP or MS Excel is a significant advantage.
• A calm and friendly demeanor, with a strong focus on delivering excellent customer service.
• Exceptional attention to detail and strong collaboration skills.
• Ability to clearly communicate procedures and solutions to partners.

Responsibilities

• Providing first-level support for corporate gifts partners.
• Managing orders in SAP (input/approval, backorders, invoicing, credit/debit notes, EDI processing), tracking deliveries for Partner Accounts.
• Assisting clients with after-sales requests, including missing stock, lost parcels, and warranties.
• Adopting a service- and solution-oriented approach, collaborating with other departments to address client needs.
• Contributing to process optimization, managing returns, and ensuring accurate daily data input across systems.

Tools

SAP

MS Excel

Job description

**Junior Client Service Specialist**At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.We’re looking for a **Junior Client Service Specialist** to support our corporate gifts partners in their day‐to‐day activities and help ensure a smooth and positive service experience.This is your chance to **learn and grow in a client‐facing role**, gain hands‐on experience with systems like SAP, and work closely with experienced teams while building a strong foundation in customer service and operational processes.**About the Job**Your responsibilities include, but are not limited to:* Providing first-level support for corporate gifts partners* Managing orders in SAP (input/approval, backorders, invoicing, credit/debit notes, EDI processing), tracking deliveries for Partner Accounts, and supporting special processes for Key Accounts* Assisting clients with after-sales requests, including missing stock, lost parcels, and warranties* Adopting a service- and solution-oriented approach, while effectively collaborating with other departments to address client needs, special requests, and strategies* Contributing to process optimization, managing returns, and ensuring accurate daily data input across all systems**About You**We are looking for a unique and amazing talent, who brings along the following:* Proficiency in English is required* Experience with SAP or MS Excel is a significant advantage* A calm and friendly demeanor, with a strong focus on delivering excellent customer service* Exceptional attention to detail and strong collaboration skills, with a results-driven approach to problem-solving* Ability to clearly communicate and explain procedures and solutions to partners**What We Offer** You can expect a range of benefits, including:* A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters* Hybrid and flexible work options to support your work-life balance* Paid volunteering leave to support causes that matter to you* Exclusive employee discounts on Swarovski products* Private medical coverage* Life insurance* MyBenefit program* Employee social fund* Recognition awardsTo ensure clarity and fairness, we share salary information via email with candidates invited for interviews.