Junior Customer Service Specialist (multilingual, fixed-term contract)

Embedded Shishya; Poland; Hybrid; PLN 50,000 - 73,000; Full time

Benefits offered by this job

Hybrid and flexible work options

Private medical coverage

Life insurance

Employee discounts on Swarovski

Job summary

Swarovski is hiring Junior Customer Service Specialists for a temporary contract based in Poland. You will deliver high-quality service via email, phone or chat, nurture customer relationships, and support inquiries by studying products and policies. This role emphasizes accuracy, communication, and collaboration within a global team.

Remote work is possible from Poland, with hybrid and flexible options. Benefits include medical coverage, life insurance, volunteering leave, and employee

Qualifications

• Fluency in English and another language (Dutch, French, German, Italian, Spanish, Portuguese or Greek) at least B2.
• Fast learner with strong customer service focus.
• High degree of accuracy and attention to details.
• Strong communication and cooperation skills.
• Strong cultural awareness.
• Experience with SAP and/or Service Management Tools (e.g. ServiceNow) is a plus.
• Understanding of local culture of supported countries is a plus.
• Experience working in a virtual, multi-national setup is a plus.
• Knowledge of eCommerce business is a plus.

Responsibilities

• Deliver high quality service by e-mail, phone, or chat.
• Nurture customer relationships by understanding customer needs and resolving queries.
• Prepare to support customer inquiries by studying products and policies and processes.
• Improve the quality of service with submissions to improve processes and services yet to be implemented.
• Follow-up with customers on issue resolution status.
• Maintain sensitive information in compliance with local and regional law (e.g. GDPR).
• Act as a customer advocate in the organization while interacting with other internal departments.

Job description

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.

Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.

We are looking for Junior Customer Service Specialists where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.

This is your chance to join a global organization where you will make a direct impact on customer satisfaction while developing valuable experience in an international environment.

Please note that this is a temporary contract from October 14th, 2026, until February 28th, 2027.

Remote work is possible from Poland.

About the Job

Your responsibilities include, but are not limited to:

• Deliver high quality service by e-mail, phone, or chat
• Nurture customer relationships by understanding the customer needs and resolving their queries
• Prepare to support the customer inquiries by studying products and policies and processes
• Improve the quality of service with submissions to improve processes and services yet to be implemented
• Follow-up with customers on issue resolution status
• Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation)
• Act as a customer advocate in the organization while interacting with other internal departments

About You

We are looking for a unique and amazing talent, who brings along the following:

• Fluency in English and one of the following languages: Dutch, French, German, Italian, Spanish, Portuguese or Greek (minimum B2 level)
• Fast learner with strong customer service focus
• High degree of accuracy and attention to details
• Strong communication and cooperation skills
• Strong cultural awareness
• Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) – nice to have
• A comprehensive understanding of the local culture of supported countries - nice to have
• Work experience in a virtual, multi-national set up - nice to have
• Knowledge of eCommerce business – nice to have

What We Offer

You can expect a range of benefits, including:

• Learning and career development programs to help you grow
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Hybrid and flexible work options to support your work-life balance
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products
• Private medical coverage
• Life insurance
• MyBenefit program
• Employee social fund
• Recognition awards

To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.