Junior Customer Service Specialist (multilingual, fixed-term contract)

Swarovski; Województwo pomorskie; Hybrid; PLN 50,000 - 73,000; Full time

Benefits offered by this job

Learning & career development

Hybrid work options

Exclusive Swarovski product discounts

Private medical coverage

Life insurance

Job summary

Swarovski is seeking a Junior Customer Service Specialist (multilingual) for a fixed-term contract in Gdansk, Poland. The role involves delivering high-quality service via email, phone or chat and nurturing relationships while resolving queries. Remote work from Poland is possible within a hybrid setup.

You will work in a diverse, international team, gaining experience in a global business services environment and supporting ecommerce initiatives. The contract runs Oct 14, 2026 to Feb 28, 2027.

Qualifications

• Fluency in English and one EU language at least B2 level.
• Fast learner with a strong customer service focus.
• High degree of accuracy and attention to detail.
• Strong communication and cooperation skills.
• Strong cultural awareness.
• Experience with SAP and/or Service Management Tools (e.g. ServiceNow) is a plus.
• Understanding of local cultures of supported countries is advantageous.
• Virtual, multinational work experience and knowledge of eCommerce are beneficial.

Responsibilities

• Deliver high-quality service by email, phone or chat.
• Nurture customer relationships by understanding needs and resolving queries.
• Prepare to support inquiries by studying products, policies and processes.
• Suggest improvements to processes and services still to be implemented.
• Follow up with customers on issue resolution status.
• Maintain sensitive information in compliance with local and regional law (GDPR).

Skills

English fluency

Other language (EU)

Tools

SAP

ServiceNow

Job description

## Junior Customer Service Specialist (multilingual, fixed-term contract)Applylocations: Gdansk, POLtime type: Full timeposted on: Posted Todayjob requisition id: R-114060At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.We are looking for **Junior** **Customer Service Specialists** where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.This is your chance to join a global organization where you will make a direct impact on customer satisfaction while developing valuable experience in an international environment.**Please note that this is a temporary contract from October 14th, 2026, until February 28th, 2027.****Remote work is possible from Poland****About the Job**Your responsibilities include, but are not limited to:* Deliver high quality service by e-mail, phone, or chat* Nurture customer relationships by understanding the customer needs and resolving their queries* Prepare to support the customer inquiries by studying products and policies and processes* Improve the quality of service with submissions to improve processes and services yet to be implemented* Follow-up with customers on issue resolution status* Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation)* Act as a customer advocate in the organization while interacting with other internal departments**About You**We are looking for a unique and amazing talent, who brings along the following:* Fluency in English and one of the following languages: Dutch, French, German, Italian, Spanish, Portuguese or Greek (minimum B2 level)* Fast learner with strong customer service focus* High degree of accuracy and attention to details* Strong communication and cooperation skills* Strong cultural awareness* Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) – nice to have* A comprehensive understanding of the local culture of supported countries - nice to have* Work experience in a virtual, multi-national set up - nice to have* Knowledge of eCommerce business – nice to have**What We Offer** You can expect a range of benefits, including:* Learning and career development programs to help you grow* A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters* Hybrid and flexible work options to support your work-life balance* Paid volunteering leave to support causes that matter to you* Exclusive employee discounts on Swarovski products* Private medical coverage* Life insurance* MyBenefit program* Employee social fund* Recognition awardsTo ensure clarity and fairness, we share salary information via email with candidates invited for interviews.**About Swarovski** Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.#LI-Hybrid### Create a World of WonderJoining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.**Recruitment Process at Swarovski** You are just a few steps away from becoming a part of our World of Wonder. Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps. If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too.**CV Tips to Nail Your Dream Job** The first impression matters: make your two-page CV professional and aesthetic. Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education. Tell us how well do you speak/write any other foreign languages. We like to read the summaries of candidates’ profiles with goals and passions - they highlight your personality and motivation. If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs)