Junior Cash Collections Analyst

Lufthansa Group; Kraków; On-site; PLN 60,000 - 85,000; Full time

Job summary

Lufthansa Group Business Services Sp. z o.o. in Kraków is searching for a (Junior) Cash Collection Specialist to manage open and overdue invoices and support the cash collection process.

You will build daily contact with customers by phone and email to ensure timely payments and monitor outstanding balances for timely resolution. The role requires strong German and English skills at least at B2 level, solid MS Office and ERP experience, and the ability to work independently in an international

Qualifications

• Bachelor’s or Master’s degree in Economics, Finance, Accounting, Business Administration, or a related field, or at least completion of the third year of studies in an economic discipline.
• Initial experience in Accounting, Accounts Receivable, or Cash Collection will be an asset.

Responsibilities

• Maintain professional and proactive day-to-day contact with customers via phone and email to ensure timely payments.
• Monitor and analyze open and overdue items and identify reasons for non-payment.
• Manage and coordinate customer disputes in cooperation with relevant internal departments.
• Execute dunning activities in accordance with collection procedures, collection strategy, and collection tools.
• Perform account reconciliations, investigations, and analyses related to outstanding receivables.
• Prepare and send customer documentation and reports, such as statements of account, balance confirmations, and reconciliation files.
• Cooperate closely with internal departments to ensure invoice accuracy and customer satisfaction.
• Coordinate cash collection activities and customer inquiries within the Invoicing and Cash Collection area.
• Prepare documentation of collection activities.
• Process accounting documents and data.
• Support process improvements, standardization initiatives, teamwork, and knowledge sharing.
• Perform all other duties assigned or delegated by supervisors.

Skills

German language

English language

Education

Bachelor’s or Master’s degree in Economics/Finance/Accounting/Business Administration

Tools

MS Office (Excel)

ERP systems

Job description

Lufthansa Group Business Services Sp. z o.o. in Kraków is searching for a (Junior) Cash Collection Specialist to manage open and overdue invoices and support the cash collection process.

You will build daily contact with customers by phone and email to ensure timely payments and monitor outstanding balances for timely resolution. The role requires strong German and English skills at least at B2 level, solid MS Office and ERP experience, and the ability to work independently in an international