Cash Collection Specialist with German (m/f/diverse)

Lufthansa Group; Kraków; On-site; PLN 60,000 - 85,000; Full time

Job summary

Lufthansa Group Business Services Sp. z o.o. in Kraków is searching for a (Junior) Cash Collection Specialist to manage open and overdue invoices and support the cash collection process.

You will build daily contact with customers by phone and email to ensure timely payments and monitor outstanding balances for timely resolution. The role requires strong German and English skills at least at B2 level, solid MS Office and ERP experience, and the ability to work independently in an international

Qualifications

• Bachelor’s or Master’s degree in Economics, Finance, Accounting, Business Administration, or a related field, or at least completion of the third year of studies in an economic discipline.
• Initial experience in Accounting, Accounts Receivable, or Cash Collection will be an asset.

Responsibilities

• Maintain professional and proactive day-to-day contact with customers via phone and email to ensure timely payments.
• Monitor and analyze open and overdue items and identify reasons for non-payment.
• Manage and coordinate customer disputes in cooperation with relevant internal departments.
• Execute dunning activities in accordance with collection procedures, collection strategy, and collection tools.
• Perform account reconciliations, investigations, and analyses related to outstanding receivables.
• Prepare and send customer documentation and reports, such as statements of account, balance confirmations, and reconciliation files.
• Cooperate closely with internal departments to ensure invoice accuracy and customer satisfaction.
• Coordinate cash collection activities and customer inquiries within the Invoicing and Cash Collection area.
• Prepare documentation of collection activities.
• Process accounting documents and data.
• Support process improvements, standardization initiatives, teamwork, and knowledge sharing.
• Perform all other duties assigned or delegated by supervisors.

Skills

German language

English language

Education

Bachelor’s or Master’s degree in Economics/Finance/Accounting/Business Administration

Tools

MS Office (Excel)

ERP systems

Job description

As a(Junior) Cash Collection Specialist, you will be responsible for maintaining daily contact with customers regarding open and overdue invoices and supporting the cash collection process. You will independently manage a portfolio of customer accounts receivable, monitor outstanding payments, identify reasons for non-payment to ensure high customer satisfaction.

Tasks

• Maintain professional and proactive day-to-day contact with customers via phone and email to ensure timely payments
• Monitor and analyze open and overdue items and identify reasons for non-payment
• Manage and coordinate customer disputes in cooperation with relevant internal departments

• Execute dunning activities in accordance with collection procedures, collection strategy, and collection tools
• Perform account reconciliations, investigations, and analyses related to outstanding receivables
• Prepare and send customer documentation and reports, such as statements of account, balance confirmations, and reconciliation files
• Cooperate closely with internal departments to ensure invoice accuracy and customer satisfaction
• Coordinate cash collection activities and customer inquiries within the Invoicing and Cash Collection area
• Prepare documentation of collection activities
• Process accounting documents and data
• Support process improvements, standardization initiatives, teamwork, and knowledge sharing

*Perform all other duties assigned or delegated by supervisors

Requirements

• Bachelor’s or Master’s degree in Economics, Finance, Accounting, Business Administration, or a related field, or at least completion of the third year of studies in an economic discipline
• Initial experience in Accounting, Accounts Receivable, or Cash Collection will be an asset

• Very good command ofGerman(minimum B2) andEnglish(minimum B2), both written and spoken
• Good knowledge of MS Office, especially Excel
• Experience with ERP or accounting systems will be a strong advantage
• Strong analytical skills and attention to detail
• Good communication and customer-oriented approach
• Ability to work independently and as part of an international team
• Willingness to learn and develop in the area of Finance

*CV/Resume required

*Must possess permit to work in Poland

The salary offer for this position will be presented after the interview stage, at the time of extending an employment offer, allowing sufficient time to review and discuss the proposed terms of employment and compensation.

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.