Junior Card & Banking Authorization Specialist

U.S. Bank; Polska; Hybrid; PLN 61,000 - 72,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Disability insurance

Parental leave

Life insurance

Sick leave

Stock plan

Job summary

U.S. Bank is hiring a Customer Representative to be the first point of contact for customers.

You will support banking and card-related inquiries mainly via inbound calls in an international environment across Europe and the United States. Responsibilities include handling calls and written requests in English, resolving issues at first contact when possible, and maintaining accurate records while following financial regulations.

Qualifications

• Very good command of English (C1) both written and spoken.
• Customer-oriented mindset and willingness to learn.
• Good communication and interpersonal skills.
• Basic computer skills (MS Office, ability to navigate systems).
• Ability to work with procedures and deadlines.
• Nice to have first experience in customer service, call center or banking.
• Interest in financial products and customer support.

Responsibilities

• Provide high-quality customer support for banking and card-related inquiries.
• Handle incoming calls and written requests from customers in English.
• Resolve customer issues during the first contact whenever possible.
• Support transaction authorization processes and handle card-related (sensitive) data.
• Assist customers with account-related topics, payments, and billing issues.
• Escalate more complex cases to dedicated teams when required.
• Maintain accurate documentation in internal systems.
• Work within defined procedures and ensure compliance with financial regulations.
• Build positive and professional relationships with customers.

Skills

Very good command of English (C1)

Customer-oriented mindset

Good communication and interpersonal

Ability to work with procedures and **

Willingness to learn

First experience in customer service

Education

Secondary education (high school diploma) – students and graduates welcome

Tools

MS Office

Job description

U.S. Bank is hiring a Customer Representative to be the first point of contact for customers.

You will support banking and card-related inquiries mainly via inbound calls in an international environment across Europe and the United States. Responsibilities include handling calls and written requests in English, resolving issues at first contact when possible, and maintaining accurate records while following financial regulations.