Junior Customer Service Representative with German and Polish

U.S. Bank; Polska; Hybrid; PLN 48,000 - 68,000; Full time

Benefits offered by this job

Paid onboarding

Comprehensive training

Stable job

Internal mobility

Career development

Job summary

U.S. Bank is hiring a Junior Customer Representative with German to assist customers from German-speaking markets. No banking experience is required as comprehensive training is provided. You will handle inquiries via phone and written channels, document interactions, and collaborate with internal teams to resolve cases.

The role offers paid onboarding, a stable international environment, and clear development opportunities within banking products. This is a home-based remote position.

Qualifications

• Very good German (C1/C2) required.
• Communicative English (B1/B2) required.
• Secondary education required.
• Strong communication skills and customer focus.
• Ability to work with systems and follow procedures.
• Willingness to develop knowledge of banking products.

Responsibilities

• Support customers in German (and English internally) via phone and written channels.
• Answer customer inquiries related to accounts, cards, payments and transactions.
• Resolve standard customer issues according to procedures.
• Accurately document customer interactions in internal systems.
• Cooperate with internal teams to ensure timely resolution of cases.
• Deliver a professional and friendly customer experience.

Skills

German language

English language

Customer focus

Communication skills

CRM knowledge

Education

Secondary education

Tools

CRM software

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

We are looking for a Junior Customer Representative with German to support customers from German-speaking markets. No prior banking experience is required – we provide full training and continuous support.

Responsibilities

• Support customers in German (and English internally) via phone and written channels
• Answer customer inquiries related to accounts, cards, payments and transactions
• Resolve standard customer issues according to procedures
• Accurately document customer interactions in internal systems
• Cooperate with internal teams to ensure timely resolution of cases
• Deliver a professional and friendly customer experience

Requirements

• Very good German (C1/C2) both written and spoken
• Communicative English (B1/B2) both written and spoken
• Secondary education (students or graduates welcome)
• Strong communication skills and customer focus
• Ability to work with systems and follow procedures
• Willingness to develop knowledge of banking products

We offer

• Paid onboarding and comprehensive training
• Stable job in an international environment
• Opportunity to gain experience in banking/financial services
• Clear development paths and internal mobility

This role is designated as home-based remote.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application. We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Elavon is wholly-owned by U.S. Bank, which just happens to be one of the world’s most ethical companies. Whichever part of the company you join, you’ll soon see that we help our customers and communities thrive. And we’ll do the same for you, too. From day one, you’ll find ample opportunities to grow. A variety of projects to work on. A host of new skills to learn. And you’ll be surrounded by people who’ve got your back, and who’ll do everything they can to make sure you’re happy and fulfilled.