German-Speaking Junior Customer Support (Remote, Training)

U.S. Bank; Polska; Hybrid; PLN 48,000 - 68,000; Full time

Benefits offered by this job

Paid onboarding

Comprehensive training

Stable job

Internal mobility

Career development

Job summary

U.S. Bank is hiring a Junior Customer Representative with German to assist customers from German-speaking markets. No banking experience is required as comprehensive training is provided. You will handle inquiries via phone and written channels, document interactions, and collaborate with internal teams to resolve cases.

The role offers paid onboarding, a stable international environment, and clear development opportunities within banking products. This is a home-based remote position.

Qualifications

• Very good German (C1/C2) required.
• Communicative English (B1/B2) required.
• Secondary education required.
• Strong communication skills and customer focus.
• Ability to work with systems and follow procedures.
• Willingness to develop knowledge of banking products.

Responsibilities

• Support customers in German (and English internally) via phone and written channels.
• Answer customer inquiries related to accounts, cards, payments and transactions.
• Resolve standard customer issues according to procedures.
• Accurately document customer interactions in internal systems.
• Cooperate with internal teams to ensure timely resolution of cases.
• Deliver a professional and friendly customer experience.

Skills

German language

English language

Customer focus

Communication skills

CRM knowledge

Education

Secondary education

Tools

CRM software

Job description

U.S. Bank is hiring a Junior Customer Representative with German to assist customers from German-speaking markets. No banking experience is required as comprehensive training is provided. You will handle inquiries via phone and written channels, document interactions, and collaborate with internal teams to resolve cases.

The role offers paid onboarding, a stable international environment, and clear development opportunities within banking products. This is a home-based remote position.