North American Junior Authorization Line Specialist

Us Bank; Polska; Hybrid; PLN 61,000 - 72,000; Full time

Benefits offered by this job

Bonus for non-standard hours

Remote work option

Job summary

U.S. Bank is seeking a Customer Representative to be the first point of contact for customers, primarily supporting inbound calls in an international financial environment.

This home-based remote role offers onboarding and training, opportunities to learn banking and card services, and a 24/7 shift environment with potential bonuses for non-standard hours.

Qualifications

• Very good command of English (C1) both written and spoken.
• Secondary education (high school diploma) – students and graduates welcome.
• Customer-oriented mindset and willingness to learn.
• Good communication and interpersonal skills.
• Basic computer skills (MS Office, ability to navigate systems).
• Ability to work with procedures and deadlines.

Responsibilities

• Provide high-quality customer support for banking and card-related inquiries.
• Handle incoming calls and written requests from customers in English.
• Resolve customer issues during the first contact whenever possible.
• Support transaction authorization processes and handle card-related (sensitive) data.
• Assist customers with account-related topics, payments, and billing issues.
• Escalate more complex cases to dedicated teams when required.
• Maintain accurate documentation in internal systems.
• Work within defined procedures and ensure compliance with financial regulations.
• Build positive and professional relationships with customers.

Skills

English proficiency (C1)

Customer-centric

Communication skills

Computer literacy

Time management

Education

High school diploma

Tools

MS Office

CRM systems

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

As a Customer Representative, you will be the first point of contact for customers, providing support primarily via inbound phone calls in an international financial environment. This role offers an opportunity to work with banking and card-related services, gain valuable experience in customer support, and operate within structured, global processes across Europe and the United States.

What you will do

• Provide high-quality customer support for banking and card-related inquiries

• Handle incoming calls and written requests from customers in English

• Resolve customer issues during the first contact whenever possible

• Support transaction authorization processes and handle card-related (sensitive) data

• Assist customers with account-related topics, payments, and billing issues

• Escalate more complex cases to dedicated teams when required

• Maintain accurate documentation in internal systems

• Work within defined procedures and ensure compliance with financial regulations

• Build positive and professional relationships with customers

What we are looking for

• Very good command of English (C1) both written and spoken

• Secondary education (high school diploma) – students and graduates welcome

• Customer-oriented mindset and willingness to learn

• Good communication and interpersonal skills

• Basic computer skills (MS Office, ability to navigate systems)

• Ability to work with procedures and deadlines

Nice to have

• First experience in customer service, call center or banking

• Interest in financial products and customer support

What we offer

• Stable employment in a recognizable international company

• Full onboarding and paid training

• Clear career paths and internal development opportunities

• Friendly, supportive team environment

• Up to +15% bonus for non-standard working hours

Working conditions

This role operates in a 24/7 shift environment, requiring full flexibility.

Work may include:

• Night shifts

• Weekends

• Public holidays

This role is designated as home-based remote.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: zł61030,00 - zł71800,00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.