ITSM Data & ServiceNow Intern

KION Business Services Polska; Kraków; On-site; PLN 28,000 - 47,000; Full time

Job summary

KION Group is seeking an ITSM Intern in Kraków to support the global IT Service Management team. You will gain hands-on experience with data analytics, ServiceNow, CMDB, asset management and ITSM processes in a large multinational environment.

Ideal candidates are students in CS/DS fields, in their 4th or final year, available at least 20 hours/week, with strong analytical skills and a willingness to learn and contribute to process improvements.

Qualifications

• Must be a student in Computer Science, Data Science or related field (4th or final year).
• Available to work minimum 20 hours per week.
• Strong analytical and data handling capabilities.
• Interest in ITSM, digital platforms, and process improvement.
• Good communication and teamwork skills.

Responsibilities

• Analyze ITSM data and build reports/dashboards.
• Support ITSM process documentation and improvements.
• Assist with ServiceNow ITSM configurations and operational activities.
• Contribute to CMDB and Asset Management data quality efforts.
• Support discovery-related analysis and data validation.
• Collaborate with global IT teams on daily ITSM tasks.

Job description

KION Group is seeking an ITSM Intern in Kraków to support the global IT Service Management team. You will gain hands-on experience with data analytics, ServiceNow, CMDB, asset management and ITSM processes in a large multinational environment.

Ideal candidates are students in CS/DS fields, in their 4th or final year, available at least 20 hours/week, with strong analytical skills and a willingness to learn and contribute to process improvements.