IT Service Management Intern

Kion Group AG; Kraków; On-site; PLN 20,000 - 31,000; Full time

Job summary

KION Group invites you to join its Kraków IT Service Hub for a 12-month ITSM internship, offering hands-on experience in data analytics, ServiceNow, CMDB, asset management, and ITSM processes. The role requires 4th-year students in CS/Data Science, with at least 20h/week availability, and a proactive attitude in a global enterprise IT environment.

Gain exposure to reporting tools like Excel and Power BI, collaborate with international teams, and contribute to service improvements while learning

Qualifications

• Students of Computer Science, Data Science or related studies (4th or final year), available to work min. 20h/week.
• Strong analytical skills and comfort working with large, complex data sets.
• Understanding of data analytics methodologies, data interpretation, and drawing conclusions from trends.
• Some experience with reporting tools (Excel, Power BI, or similar).
• Interest in ITSM, digital platforms, and process improvement.
• Good communication and teamwork skills.
• Curiosity, eagerness to learn, and proactive attitude.
• Demonstrates KION Core Values of Integrity, Excellence, Collaboration and Courage.

Responsibilities

• Analyze ITSM data and build reports/dashboards.
• Support ITSM process documentation and improvements.
• Assist with ServiceNow ITSM configurations and operational activities.
• Contribute to CMDB and Asset Management data quality efforts.
• Support Discovery-related analysis and data validation.
• Collaborate with global IT teams on daily ITSM tasks.

Skills

Strong analytical skills

Data analytics methodologies

Reporting tools experience

Communication & teamwork

Curiosity & eagerness to learn

KION core values integrity excellence

Education

CS/Data Science related studies (4th/final year)

Tools

ServiceNow

Excel

Power BI

Job description

KION Group is a world-leading supplier of forklift trucks, warehouse technology and supply chain solutions. We already employ more than 42,000 people in over 100 countries and are thus significantly driving the future of intralogistics while pursuing a clear sustainability strategy. In Cracow we hire around 750 Employees. To support KION's strategic and technological growth - a cutting-edge IT Service Hub has been established in Kraków - as part of KION Business Services. Our IT Hub is the center of highly qualified talents who, as integral members of global Teams within KION Group IT, enhance the organization's capabilities and drive impactful Business and IT transformations. Currently, we are looking for an ITSM Intern to support our global IT Service Management team. This role offers hands on experience in data analytics, ServiceNow, CMDB, asset management, and key ITSM processes. This is a unique opportunity to work directly with global ITSM experts and learn from industry-leading professionals. Join KION Group and shape the intelligent supply chain solutions that power everyday life!

We offer:

During your 12 months internship in KION Group IT we can guarantee you will learn:

• Modern ITSM practices and process interactions

• ServiceNow platform fundamentals

• Data-driven IT operations and reporting

• CMDB, asset lifecycle, and discovery methods

• Working in a global enterprise IT environment

Tasks and Qualifications:

Key Responsibilities:

• Analyze ITSM data and build reports/dashboards.

• Support ITSM process documentation and improvements.

• Assist with ServiceNow ITSM configurations and operational activities.

• Contribute to CMDB and Asset Management data quality efforts.

• Support Discovery-related analysis and data validation.

• Collaborate with global IT teams on daily ITSM tasks.

Qualifications & Requirements:

• Students of Computer Science, Data Science or related studies (4th or final year), available to work min. 20h/week

• Strong analytical skills and high comfort working with large, complex data sets

• Understanding of data analytics methodologies, data interpretation, and drawing conclusions from trends

• Some experience with reporting tools (Excel, Power BI, or similar)

• Interest in ITSM, digital platforms, and process improvement

• Good communication and teamwork skills

• Curiosity, eagerness to learn, and proactive attitude

• Demonstrates KION Core Values of Integrity, Excellence, Collaboration and Courage.

Nice to Have

• Basic knowledge of ITIL, ITSM concepts or ServiceNow

• Understanding of IT infrastructure, assets, or configuration data

If you have any questions - feel free to contact [e-mail]