Italian-Speaking Order Management Specialist

Infosys Poland; Łódź; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Performance bonus

Referral bonus

Internal trainings

Private medical care

Multisport reimbursement

Group insurance

Well-being platform

Hybrid mode

Job summary

Infosys Poland is seeking an Order Management Specialist with Italian to join our team in Poland. You will manage orders, coordinate with Sales, Manufacturing, Inventory Deployment, Distribution Operations and Transportation to ensure timely delivery and issue resolution.

The role requires 1–2 years of OM experience, fluency in Italian and English, and strong communication and problem-solving skills. This position offers a hybrid work arrangement, competitive benefits, and opportunities for

Qualifications

• 1-2 years of OM experience.
• BA/BS degree or equivalent business experience preferred.
• Experience with ERP/CRM systems.

Responsibilities

• Implement order management in a timely and accurate manner adhering to Delivery date compliance.
• Initiate and maintain regular dialogue with customers to resolve and prevent issues.
• Partner with lead teams and other functions to identify ways to improve efficiency of the order.
• Partner with Supply Chain associates for Order delivery concerns.
• Work with other team to resolve root causes of fines, deductions, and reductions.
• Nurture and maintain positive relationships with stakeholders.
• Document process documentation and standard methodologies.
• Identify and communicate continuous improvement opportunities.
• Troubleshoot OTC concerns using SAP, 3rd party systems, Power BI and Excel.
• Facilitate and/or participate in team and customer meetings.
• Quote Administration, Parts Administration, Billing Administration & Contracts Administration.

Skills

Italian B2/C1

English B2

Order management

Supply chain

MS Windows

Excel

Word

Communication skills

Interpersonal skills

Time management

Education

BA/BS degree or equivalent business experience

Tools

ERP systems

CRM systems

Job description

Infosys Poland is seeking an Order Management Specialist with Italian to join our team in Poland. You will manage orders, coordinate with Sales, Manufacturing, Inventory Deployment, Distribution Operations and Transportation to ensure timely delivery and issue resolution.

The role requires 1–2 years of OM experience, fluency in Italian and English, and strong communication and problem-solving skills. This position offers a hybrid work arrangement, competitive benefits, and opportunities for