Order Management Specialist with Italian

Infosys Poland; Łódź; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Performance bonus

Referral bonus

Internal trainings

Private medical care

Multisport reimbursement

Group insurance

Well-being platform

Hybrid mode

Job summary

Infosys Poland is seeking an Order Management Specialist with Italian to join our team in Poland. You will manage orders, coordinate with Sales, Manufacturing, Inventory Deployment, Distribution Operations and Transportation to ensure timely delivery and issue resolution.

The role requires 1–2 years of OM experience, fluency in Italian and English, and strong communication and problem-solving skills. This position offers a hybrid work arrangement, competitive benefits, and opportunities for

Qualifications

• 1-2 years of OM experience.
• BA/BS degree or equivalent business experience preferred.
• Experience with ERP/CRM systems.

Responsibilities

• Implement order management in a timely and accurate manner adhering to Delivery date compliance.
• Initiate and maintain regular dialogue with customers to resolve and prevent issues.
• Partner with lead teams and other functions to identify ways to improve efficiency of the order.
• Partner with Supply Chain associates for Order delivery concerns.
• Work with other team to resolve root causes of fines, deductions, and reductions.
• Nurture and maintain positive relationships with stakeholders.
• Document process documentation and standard methodologies.
• Identify and communicate continuous improvement opportunities.
• Troubleshoot OTC concerns using SAP, 3rd party systems, Power BI and Excel.
• Facilitate and/or participate in team and customer meetings.
• Quote Administration, Parts Administration, Billing Administration & Contracts Administration.

Skills

Italian B2/C1

English B2

Order management

Supply chain

MS Windows

Excel

Word

Communication skills

Interpersonal skills

Time management

Education

BA/BS degree or equivalent business experience

Tools

ERP systems

CRM systems

Job description

Order Management Specialist with Italian

We are looking for a candidate with:

• Knowledge of Italian (B2/C1) and English (min. B2)
• 1-2 Years of relevant OM experience
• BA/BS degree or equivalent business experience is preferred
• Working knowledge of the supply chain and order management process
• Working knowledge of Windows, Excel and Word
• Strong Communication Skills
• Strong interpersonal skills
• Strong time management, organizational, and prioritization skills
• Ability to adjust quickly to new processes and procedures
• Ability to work and make decisions independently in a fast-paced environment
• Ability to proactively identify and resolve problems
• Team player who helps create a result focused and motivating team environment
• Practical knowledge of ERP / CRM systems

Your key activities:

• Implement order management in a timely and accurate manner adhering to Delivery date compliance
• Initiate and maintain regular dialogue with customers (ex: Sales, Manufacturing, Inventory Deployment, Distribution Operations and Transportation) to resolve and prevent issues and to enhance mutual understanding of process
• Partner with lead teams and other functions to identify ways to improve efficiency of the order
• Partner with Supply Chain associates for Order delivery concerns
• Work with other team to resolve root causes of fines, deductions, and reductions
• Nurture and maintain positive relationships with all stakeholders
• Document process documentation and standard methodologies
• Identify and communicate continuous improvement opportunities
• Troubleshoot OTC concerns to meet flawless order expectations using SAP, 3rd party systems, Power BI and Excel
• Facilitate and/or participate in team and customer meetings
• Quote Administration, Parts Administration, Billing Administration & Contracts Administration

You can expect from us:

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use Italian language on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events
• Hybrid mode (2 workdays from the office per week)

Recruitment stages:

CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback