Italian-Speaking HR Solutions Specialist

McCormick & Company, Incorporated; Łódź; On-site; PLN 60,000 - 90,000; Full time

Job summary

McCormick & Company is seeking a Solution Center Specialist II to join our MPS Solutions Center team. In this role, you will provide exceptional service delivery to employees and customers across designated groups, ensuring a seamless and engaging experience.

You will handle inquiries across multiple systems and tools, resolve issues efficiently, collaborate with internal teams, and support onboarding and training of new members to sustain high-quality HR services.

Qualifications

• Experience in project teams or supporting project initiatives.
• Strong knowledge of Polish labor law.
• Excellent communication and interpersonal skills.
• Fluency in English and Polish.
• Experience in HR or shared services environment.
• Understanding of HR processes and employee lifecycle.

Responsibilities

• Deliver high-quality support by responding to employee and customer inquiries across various channels
• Manage end-to-end case handling, ensuring accurate documentation and timely resolution
• Handle and resolve inquiries of low to medium complexity, escalating issues when necessary
• Maintain compliance with internal policies, processes, and controls (including SOX)
• Collaborate with peers, HR teams, payroll, and other stakeholders to ensure smooth service delivery
• Support and resolve escalations, ensuring proper follow-up and closure
• Contribute to process improvements and support implementation of new solutions
• Participate in onboarding and training of new team members
• Engage in continuous learning and share knowledge within the team
• Work closely with Solutions Center and cross-functional teams to exchange knowledge
• Participate in projects and cyclical processes (monthly, quarterly, yearly)
• Act as a subject matter support for more complex inquiries
• Drive operational excellence and contribute to process optimization initiatives

Skills

Polish labor law

Strong communication

Problem-solving

Fluency in English

Fluency in Polish

Team collaboration

Customer-focused

Remote work experience

Fluency in Italian

French preferred

Tools

HR systems

Service delivery tools

Job description

McCormick & Company is seeking a Solution Center Specialist II to join our MPS Solutions Center team. In this role, you will provide exceptional service delivery to employees and customers across designated groups, ensuring a seamless and engaging experience.

You will handle inquiries across multiple systems and tools, resolve issues efficiently, collaborate with internal teams, and support onboarding and training of new members to sustain high-quality HR services.