Solution Center Specialist

McCormick & Company, Incorporated; Łódź; On-site; PLN 40,000 - 60,000; Full time

Job summary

McCormick & Company, Incorporated is seeking a highly motivated Solution Center Specialist II to deliver exceptional service to employees and customers in Poland. This role emphasizes collaboration, attention to detail, and a strong customer service mindset.

The ideal candidate will possess knowledge of Polish labor law and experience in HR or shared services. As part of the MPS Solutions Center team, you will manage inquiries and contribute to process improvements while fostering a customer-focused environment.

Qualifications

• Experience working in project teams or supporting project initiatives.
• Strong knowledge of Polish labor law.
• Experience in HR or shared services environment.

Responsibilities

• Deliver high-quality support by responding to inquiries across various channels.
• Manage end-to-end case handling, ensuring timely resolution.
• Collaborate with HR teams and stakeholders for smooth service delivery.

Skills

Customer service mindset

Attention to detail

Strong communication skills

Problem-solving mindset

Fluency in English

Fluency in Polish

Job description

We are looking for a highly motivated Solution Center Specialist II to join our MPS Solutions Center team. In this role, you will provide exceptional service delivery to employees and customers across designated groups, ensuring a seamless and engaging experience.

You will handle a variety of inquiries using multiple systems and tools, resolve issues efficiently, and collaborate closely with internal teams to deliver high-quality HR services. This position requires a strong customer service mindset, attention to detail, and a commitment to continuous improvement.

Key Responsibilities

• Deliver high-quality support by responding to employee and customer inquiries across various channels
• Manage end-to-end case handling, ensuring accurate documentation and timely resolution
• Handle and resolve inquiries of low to medium complexity, escalating issues when necessary
• Maintain compliance with internal policies, processes, and controls (including SOX)
• Collaborate with peers, HR teams, payroll, and other stakeholders to ensure smooth service delivery
• Support and resolve escalations, ensuring proper follow-up and closure
• Contribute to process improvements and support implementation of new solutions
• Participate in onboarding and training of new team members
• Engage in continuous learning and share knowledge within the team
• Work closely with Solutions Center and cross-functional teams to exchange knowledge
• Participate in projects and cyclical processes (monthly, quarterly, yearly)
• Act as a subject matter support for more complex inquiries
• Drive operational excellence and contribute to process optimization initiatives

Candidate’s profile

• Experience working in project teams or supporting project initiatives
• Strong knowledge of Polish labor law
• Strong communication and interpersonal skills
• Problem-solving mindset with attention to detail
• Ability to manage multiple tasks and work collaboratively in a team
• Customer-focused approach with a high level of ownership
• Fluency in English and Polish
• Experience in HR or shared services environment
• Understanding of HR processes and employee lifecycle
• Familiarity with HR systems and service delivery tools
• Experience working in multicultural or remote environments

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.