HR Specialist with Italian

McCormick & Company, Incorporated; Łódź; On-site; PLN 60,000 - 90,000; Full time

Job summary

McCormick & Company is seeking a Solution Center Specialist II to join our MPS Solutions Center team. In this role, you will provide exceptional service delivery to employees and customers across designated groups, ensuring a seamless and engaging experience.

You will handle inquiries across multiple systems and tools, resolve issues efficiently, collaborate with internal teams, and support onboarding and training of new members to sustain high-quality HR services.

Qualifications

• Experience in project teams or supporting project initiatives.
• Strong knowledge of Polish labor law.
• Excellent communication and interpersonal skills.
• Fluency in English and Polish.
• Experience in HR or shared services environment.
• Understanding of HR processes and employee lifecycle.

Responsibilities

• Deliver high-quality support by responding to employee and customer inquiries across various channels
• Manage end-to-end case handling, ensuring accurate documentation and timely resolution
• Handle and resolve inquiries of low to medium complexity, escalating issues when necessary
• Maintain compliance with internal policies, processes, and controls (including SOX)
• Collaborate with peers, HR teams, payroll, and other stakeholders to ensure smooth service delivery
• Support and resolve escalations, ensuring proper follow-up and closure
• Contribute to process improvements and support implementation of new solutions
• Participate in onboarding and training of new team members
• Engage in continuous learning and share knowledge within the team
• Work closely with Solutions Center and cross-functional teams to exchange knowledge
• Participate in projects and cyclical processes (monthly, quarterly, yearly)
• Act as a subject matter support for more complex inquiries
• Drive operational excellence and contribute to process optimization initiatives

Skills

Polish labor law

Strong communication

Problem-solving

Fluency in English

Fluency in Polish

Team collaboration

Customer-focused

Remote work experience

Fluency in Italian

French preferred

Tools

HR systems

Service delivery tools

Job description

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We are looking for a highly motivated Solution Center Specialist II to join our MPS Solutions Center team. In this role, you will provide exceptional service delivery to employees and customers across designated groups, ensuring a seamless and engaging experience.

You will handle a variety of inquiries using multiple systems and tools, resolve issues efficiently, and collaborate closely with internal teams to deliver high-quality HR services. This position requires a strong customer service mindset, attention to detail, and a commitment to continuous improvement.

Key Responsibilities

• Deliver high-quality support by responding to employee and customer inquiries across various channels
• Manage end-to-end case handling, ensuring accurate documentation and timely resolution
• Handle and resolve inquiries of low to medium complexity, escalating issues when necessary
• Maintain compliance with internal policies, processes, and controls (including SOX)
• Collaborate with peers, HR teams, payroll, and other stakeholders to ensure smooth service delivery
• Support and resolve escalations, ensuring proper follow-up and closure
• Contribute to process improvements and support implementation of new solutions
• Participate in onboarding and training of new team members
• Engage in continuous learning and share knowledge within the team
• Work closely with Solutions Center and cross-functional teams to exchange knowledge
• Participate in projects and cyclical processes (monthly, quarterly, yearly)
• Act as a subject matter support for more complex inquiries
• Drive operational excellence and contribute to process optimization initiatives

Candidate’s profile

• Experience working in project teams or supporting project initiatives
• Strong knowledge of Polish labor law
• Strong communication and interpersonal skills
• Problem-solving mindset with attention to detail
• Ability to manage multiple tasks and work collaboratively in a team
• Customer-focused approach with a high level of ownership
• Fluency in English and Polish
• Experience in HR or shared services environment
• Understanding of HR processes and employee lifecycle
• Familiarity with HR systems and service delivery tools
• Experience working in multicultural or remote environments
• Fluency in Italian mandatory
• Fluency in French strongly preferred

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.

WHY WORK AT MCCORMICK?

As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.

Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.