Italian-Speaking Customer Support & Admin

E79 Poland SSC; Łódź; Hybrid; PLN 39,000 - 61,000; Full time

Benefits offered by this job

Stable employment

Social benefits

Wellbeing program

Training platform

Equipment for work

International environment

Language use in daily contacts

Employee committees

Job summary

UPS Poland is looking for a role performing general administrative tasks, resolving customer queries about package deliveries, and handling complaints by phone or email. The position offers stability and a fixed term contract.

Fluent Italian and good English, along with strong communication and multitasking skills, are essential as you support international customers and gain valuable experience in a global logistics company.

Qualifications

• Very Good Italian (writing and speaking).
• Good English.
• Strong communications skills.
• Ability to work under time pressure.
• Soft skills: problem analysis, problem solving, good decision making.
• Ability to deal with multiple tasks.
• At least six months employment track at current position in UPS (for internal candidates only).

Responsibilities

• General administrative tasks.
• Resolving customer queries regarding package deliveries.
• Dealing with customer complaints via phones or e-mails.

Skills

Italian language

English language

Strong communication

Time management

Problem analysis

Problem solving

Decision making

Multitasking

Six months UPS internal

Job description

UPS Poland is looking for a role performing general administrative tasks, resolving customer queries about package deliveries, and handling complaints by phone or email. The position offers stability and a fixed term contract.

Fluent Italian and good English, along with strong communication and multitasking skills, are essential as you support international customers and gain valuable experience in a global logistics company.