Bilingual ERN Administrator - Spanish/English Support

E79 Poland SSC; Łódź; Hybrid; PLN 54,000 - 90,000; Full time

Benefits offered by this job

Stable contract

Comprehensive benefits package

Wellbeing program

Training platform

Equipment for work

International environment

Job summary

UPS Poland is seeking a customer service specialist to handle general administrative tasks and resolve queries regarding package deliveries. You will answer calls and emails in Spanish and English, delivering friendly, effective support in a fast-paced environment.

The position offers a permanent contract with a comprehensive benefits package, wellbeing programs, training resources, and opportunities to work in an international team while using foreign languages in daily business.

Qualifications

• Very good Spanish (writing and speaking).
• Good English.
• Strong communications skills.
• Ability to work under time pressure.
• Soft skills: problem analysis, problem solving, good decision making.
• Ability to deal with multiple tasks.
• At least six months employment track at current position in UPS (for internal candidates only).

Responsibilities

• General administrative tasks.
• Resolving customer queries regarding package deliveries.
• Dealing with customer complaints via phones or e-mails.

Skills

Spanish language

English language

Communication skills

Time management

Problem analysis

Multitasking

UPS internal candidate experience

Job description

UPS Poland is seeking a customer service specialist to handle general administrative tasks and resolve queries regarding package deliveries. You will answer calls and emails in Spanish and English, delivering friendly, effective support in a fast-paced environment.

The position offers a permanent contract with a comprehensive benefits package, wellbeing programs, training resources, and opportunities to work in an international team while using foreign languages in daily business.