Bilingual Tech Support Analyst — French & English

FedEx Logistics; Kraków; Hybrid; PLN 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life insurance

Sports cards

Meal vouchers

Occasional gift cards

Job summary

FedEx is seeking a Client Support Specialist with French to join the Kraków team. You will handle account-related issues, troubleshoot technical problems with cross-functional teams, and communicate status updates to clients in English and French.

The role offers a hybrid work model, a permanent employment contract with a temporary extension till December 2027, and a benefits package including private medical care, life insurance, sports cards, and meal vouchers.

Qualifications

• Fluency in English and French at least B2.
• Previous experience in customer service, preferably technical.
• Willingness to understand JSON files, SQL queries and databases.
• Strong problem-solving and communication skills.
• Ability to work effectively in cross-functional teams.

Responsibilities

• Providing support to customers with account-related issues (user IDs, access rights, manual setups).
• Troubleshooting technical problems in collaboration with customer care, technology, and sales teams.
• Applying manual fixes after data transfers when needed.
• Communicating with clients and international teams, giving clear updates via email or phone once issues are resolved.
• Explaining technical information in simple, customer-friendly language.
• Preparing concise reports or updates for internal teams and clients.

Skills

English (B2)

French (B2)

Customer service

Problem solving

Cross-functional collaboration

JSON understanding

SQL basics

Databases knowledge

Tools

JSON

SQL

Databases

Job description

FedEx is seeking a Client Support Specialist with French to join the Kraków team. You will handle account-related issues, troubleshoot technical problems with cross-functional teams, and communicate status updates to clients in English and French.

The role offers a hybrid work model, a permanent employment contract with a temporary extension till December 2027, and a benefits package including private medical care, life insurance, sports cards, and meal vouchers.