Bilingual Marketing Analyst - Migration Support (FR/EN)

FedEx

Kraków

Hybrid

PLN 80,000 - 120,000

Full time

3 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Employment contract

Hybrid work model

Rich benefits package

Occasional gift cards

Job summary

FedEx Express Poland Transportation Sp z o.o. in Kraków is seeking a Client Support Specialist with French for a temporary, full-time role. You will support EU migration project teams, resolve account issues, and communicate with international colleagues.

The position offers a hybrid work model and a benefits package, with an end date of December 2027. You should be proficient in English and French, comfortable handling data concepts like JSON and SQL, and able to explain technical details in

Qualifications

Experience in customer service, preferably technical.
Willingness to understand JSON files, SQL queries and databases.
Strong problem-solving and communication skills.
Ability to work effectively in cross-functional teams.

Responsibilities

Providing support to customers with account-related issues (user IDs, access rights, manual setups).
Troubleshooting technical problems in collaboration with customer care, technology, and sales teams.
Applying manual fixes after data transfers when needed.
Communicating with clients and international teams, giving clear updates via email or phone once issues are resolved.
Explaining technical information in simple, customer-friendly language.
Preparing concise reports or updates for internal teams and clients.