IT Support Specialist

Promise Group; Warszawa; Hybrid; PLN 50,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life insurance

English language classes subsidies

Fresh fruit Wednesdays

Job summary

Promise Group in Warsaw, Poland, is seeking an IT support specialist to provide frontline technical assistance to customers and colleagues. You will troubleshoot Windows 10/11 and macOS, manage Office 365 accounts, and resolve issues across mobile devices, printers, and network elements.

The role offers a hybrid work model and opportunities for professional growth. You will collaborate with cross-functional teams, document procedures, and contribute to security policy development.

Qualifications

• Knowledge of Windows/macOS troubleshooting and user support.
• Ability to communicate clearly with non-technical users.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Provide support for Windows 10/11 and MacOS systems.
• Maintain and troubleshoot MS Office, Teams, and other office software.
• Support and diagnose issues with Android and iOS devices.
• Perform basic computer hardware repairs and upgrades.
• Manage and maintain printers, including toner replacement and paper jam resolution.
• Conduct diagnostics and troubleshooting for computers and mobile devices.
• Communicate effectively with customers, including non-technical users.
• Collaborate with other teams on IT projects.
• Develop and maintain technical documentation and security policies.

Job description

Promise Group is a leading Microsoft partner in CEE region, offering a wide range of products and services for clients from various economic sectors, including finance, telecommunications, media, energy, manufacturing, trade, services, public administration, education, and healthcare. The company has been operating since 1991 and, since 1996, has been the largest provider of Microsoft solutions in Poland. Promise Group specializes in software licensing optimization, IT systems design, implementation, maintenance, and business application development.

Key Responsibilities

• Provide support for Windows 10/11 and MacOS systems.
• Maintain and troubleshoot MS Office, Teams, and other office software.
• Support and diagnose issues with Android and iOS devices.
• Perform basic computer hardware repairs and upgrades.
• Manage and maintain printers, including toner replacement and paper jam resolution.
• Conduct diagnostics and troubleshooting for computers and mobile devices.
• Work under pressure to resolve technical issues promptly.
• Communicate effectively with customers, including non-technical users.
• Collaborate with other teams on IT projects.
• Develop and maintain technical documentation and security policies.

Our Requirements

• Knowledge of SCCM and Intune.
• Knowledge of it security topics for end users.
• Experience with user account administration in AD and Entra.
• Experience with Office 365 user account administration.
• Basic understanding of LAN (wired and wireless) and WAN networks, including 802.1X.
• Familiarity with Linux operating systems.
• Understanding of the Apple ecosystem.

We Offer

• Opportunities for professional development (participation in training, conferences, mentoring, shadowing are just some of the tools that support our people’s growth)
• Work with the largest Microsoft partner in Poland
• Stable employment in a company that has been in the market for over 30 years
• Hybrid work model
• Non-corporate environment with focus on high level of collaboration among teams and team members
• Focus on integration – we meet for joint trips, picnics, play board games at work, and organize group outings
• Benefits package – Multisport card, private medical care, life insurance, subsidies for English classes. Plus, fresh fruit every Wednesday and ice cream treats on Thursdays during the summer months!

Our Values

Promise Group is dedicated to collaboratively enhancing technological competencies and inspiring individuals and organizations to achieve their full potential. Our culture is built on open communication, mutual respect, responsibility, trust, and commitment. We prioritize transparent dialogue and active listening, value diverse perspectives, and maintain healthy relationships by addressing concerns constructively. We take responsibility for our actions, keeping our promises and learning from mistakes. Trust is fundamental; we avoid superficial judgments and build strong connections. Our commitment to continuous improvement drives us to hone our skills, tackle new challenges, and pursue innovative initiatives, ensuring we make a positive impact on our clients, employees, and the broader community.