IT Specialist (M/F/D)

DSV - Global Transport and Logistics; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Employee parking space

Yoga in the office

Training and development programs

Internal mobility programs

Company-wide integration events

Modern ergonomic office

Onboarding buddy

Annual company events

Job summary

DSV - Global Transport and Logistics in Warsaw is seeking an experienced IT Specialist to manage the lifecycle of IT solutions and applications, acting as the main liaison between business stakeholders, vendors, and IT teams to deliver stable, scalable, and cost‑effective systems.

You will gather and analyze requirements, translate them into technical designs, coordinate deployments and changes, and ensure compliance with IT governance, security, and regulatory standards while driving continuous

Qualifications

• Bachelor's degree in information technology or a related field.
• At least 5 years of experience in IT solution management, application management, or similar role.
• Strong knowledge of IT service management principles and responsibilities.
• Experience managing enterprise applications (ERP, CRM, HR systems) and external vendors.

Responsibilities

• Own and manage the lifecycle of assigned IT solutions and applications.
• Act as the primary contact for business stakeholders regarding solution requirements and improvements.
• Gather, analyze, and prioritize business requirements and translate them into technical solution designs.
• Coordinate solution implementation, upgrades, releases, and change requests.
• Manage relationships with external software vendors and service providers.
• Monitor application performance, availability, and service quality.
• Coordinate incident, problem, and change management activities with IT support teams.
• Ensure compliance with IT governance, security, and regulatory requirements.
• Develop and maintain solution roadmaps aligned with business strategy.
• Lead or support IT projects related to assigned solutions.
• Maintain solution architecture, documentation, and knowledge repositories.
• Identify opportunities for process optimization, automation, and continuous improvement.
• Collaborate with cross‑functional IT teams including Infrastructure, Security, Development, and Service Management.

Skills

IT service management

Stakeholder management

Agile methodologies

APIs

Cloud technologies

Analytical thinking

Communication skills

Education

Bachelor's degree in Information Technology, Business Information Systems, or related field

Tools

ERP systems

CRM systems

HR systems

Job description

IT Specialist

Purpose of the job: The IT Specialist is responsible for managing the lifecycle of assigned IT solutions and applications, ensuring they effectively support business objectives and operational requirements. The role acts as the primary liaison between business stakeholders, vendors, and IT teams to deliver stable, scalable, and cost‑effective solutions. The IT Specialist drives continuous improvement, manages solution roadmaps, coordinates projects and changes, and ensures high service quality throughout the solution lifecycle.

Responsibilities

• Own and manage the lifecycle of assigned IT solutions and applications
• Act as the primary contact for business stakeholders regarding solution requirements and improvements
• Gather, analyze, and prioritize business requirements and translate them into technical solution designs
• Coordinate solution implementation, upgrades, releases, and change requests
• Manage relationships with external software vendors and service providers
• Monitor application performance, availability, and service quality
• Coordinate incident, problem, and change management activities with IT support teams
• Ensure compliance with IT governance, security, and regulatory requirements
• Develop and maintain solution roadmaps aligned with business strategy
• Lead or support IT projects related to assigned solutions
• Maintain solution architecture, documentation, and knowledge repositories
• Identify opportunities for process optimization, automation, and continuous improvement
• Collaborate with cross‑functional IT teams including Infrastructure, Security, Development, and Service Management

Requirements

• Bachelor's degree in Information Technology, Business Information Systems, or a related field
• Minimum 5 years of experience in IT solution management, application management, or a similar role
• Strong understanding of IT service management principles and responsibilities
• Experience managing enterprise applications (e.g., ERP, WMS, TMS, CRM, HR systems, or other business‑critical platforms)
• Strong knowledge of agile software development methodologies (Agile, Scrum, etc)
• Experience working with external vendors and managing service delivery
• Understanding of system integration, APIs, cloud technologies, and enterprise architecture concepts
• Strong analytical and business process analysis skills
• Strong customer and business orientation
• Excellent communication and stakeholder management skills
• Strong analytical and problem‑solving abilities
• Ability to manage multiple priorities in a dynamic environment
• Excellent organizational and planning skills
• Proactive, solution‑oriented, and results‑driven mindset
• Strong negotiation and influencing skills
• Ability to work independently while fostering collaboration across teams
• Commitment to continuous improvement and innovation

What We Offer

• Employment based on an employment contract, along with a comprehensive benefits package
• Training and development programs, including access to an internal e‑learning platform
• Onboarding with the support of a dedicated Buddy
• Participation in annual company‑wide integration events
• Work environment rooted in Scandinavian organisational culture
• Opportunities for professional development through internal mobility programs

Benefits

• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of language classes
• Sharing the costs of professional training and courses
• Life insurance
• Integration events
• Corporate gym and sports teams
• Coffee / tea
• Employee parking space
• Extra social benefits
• Holiday funds
• Christmas gifts
• Employee referral program
• Charity initiatives
• Bicycle parking
• Modern, ergonomic office
• Yoga in the office