IT Specialist

Egis Group; Województwo mazowieckie; On-site; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Private medical care

Group life insurance

Sports card

Flexible working hours

Free English and French classes

Professional development opportunities

Job summary

Egis Poland is seeking an IT Specialist to provide day-to-day technical support and participate in migrating our local infrastructure to Microsoft Azure. The role reports to the IT Manager, Continental Europe, and covers both Egis Poland and the group.

Responsibilities include incident handling in ServiceNow, managing Microsoft 365 and Windows environments, and supporting local business applications as part of practical IT operations and budget awareness.

Qualifications

• At least 3 years of experience in IT support or IT administration.
• Experience handling a demand workflow and backlog (intake, prioritisation, and follow-up of requests).
• Working knowledge of Microsoft 365 and Windows systems.
• Polish: native; English: B2 minimum, strong communication (C1 preferred).
• Experience with a ticketing system, ideally ServiceNow.

Responsibilities

• Handle incidents and requests in ServiceNow, with timely resolution and clear communication with users.
• Handle user account management and permissions in Microsoft 365.
• Manage end-user hardware: deployment, configuration, repair, and asset records.
• Keep the CMDB up to date and validated, with a regularly reconciled list of IT assets (hardware, software, and licences).
• Support local business applications, including Symfonia, Płatnik, Norma, and others.
• Take part in the migration of local infrastructure to Microsoft Azure.
• Provide basic network support for the local LAN.
• Coordinate with the Group and external providers to resolve incidents and manage modernizations.
• Support IT projects, mainly in an operational role (deployment, testing, and handover).
• Manage the local IT budget across both entities: track spend on hardware, software, and licences, decide what is needed within the budget, and contribute to budget forecasting. All spend requires approval.
• Maintain technical documentation and user guides.

Skills

Polish native

English communication (B2/C1)

IT support

ServiceNow

Tools

Microsoft 365

Windows systems

Symfonia

Płatnik

Norma

Job description

Egis operates as a consulting, design, and engineering company specializing in transport and municipal infrastructure, environmental protection, general and industrial construction, and the energy sector. Across all these fields, we provide our clients with comprehensive consulting and engineering services at every stage of an investment project, from planning (including environmental impact assessments, feasibility studies, and financial and economic analyses), through design, to construction supervision and project implementation oversight.

Egis Poland is looking for an IT Specialist to provide high-quality day-to-day technical support to our teams and to take part in migrating our local infrastructure to Microsoft Azure. The role covers both entities, with most of the work focused on Egis Poland. The role reports to the IT Manager, Continental Europe.

Responsibilities

• Handle incidents and requests in ServiceNow, with timely resolution and clear communication with users
• Handle user account management and permissions in Microsoft 365
• Manage end-user hardware: deployment, configuration, repair, and asset records
• Keep the CMDB up to date and validated, with a regularly reconciled list of IT assets (hardware, software, and licences)
• Support local business applications, including Symfonia, Płatnik, Norma, and others
• Take part in the migration of local infrastructure to Microsoft Azure
• Provide basic network support for the local LAN
• Coordinate with the Group and external providers to resolve incidents and manage modernizations
• Support IT projects, mainly in an operational role (deployment, testing, and handover)
• Manage the local IT budget across both entities: track spend on hardware, software, and licences, decide what is needed within the budget, and contribute to budget forecasting. All spend requires approval.
• Maintain technical documentation and user guides

Requirements

• At least 3 years of experience in IT support or IT administration
• Experience handling a demand workflow and backlog (intake, prioritisation, and follow-up of requests)
• Working knowledge of Microsoft 365 and Windows systems
• Good knowledge of Microsoft Office
• Experience with a ticketing system, ideally ServiceNow
• Basic understanding of LAN networks
• Polish: native
• English: B2 minimum, highly communicative (C1 preferred)

Nice to have

• Working knowledge of Microsoft Azure, or AZ-104 certification
• Experience with infrastructure migration or system deployments
• Experience with IT budget planning, cost tracking, or forecasting
• Familiarity with Sekocenbud, Norma, Autodesk, Bentley, Bricscad, and other engineering software
• PowerShell scripting

What we offer

• Employment contract with transition to permanent employment after the trial period
• Open to B2B cooperation
• Private medical care and group life insurance
• Sports card
• Flexible working hours (flexible start between 7:00 and 9:00)
• Free English and French classes
• Opportunities for professional development