IT Specialist | Azure Migration & Support

Egis Group; Województwo mazowieckie; Sur place; PLN 78 000 - 123 000; Plein temps

Avantages offerts par ce poste

Private medical care

Group life insurance

Sports card

Flexible working hours

Free English and French classes

Professional development opportunities

Résumé du poste

Egis Poland is seeking an IT Specialist to provide day-to-day technical support and participate in migrating our local infrastructure to Microsoft Azure. The role reports to the IT Manager, Continental Europe, and covers both Egis Poland and the group.

Responsibilities include incident handling in ServiceNow, managing Microsoft 365 and Windows environments, and supporting local business applications as part of practical IT operations and budget awareness.

Qualifications

• At least 3 years of experience in IT support or IT administration.
• Experience handling a demand workflow and backlog (intake, prioritisation, and follow-up of requests).
• Working knowledge of Microsoft 365 and Windows systems.
• Polish: native; English: B2 minimum, strong communication (C1 preferred).
• Experience with a ticketing system, ideally ServiceNow.

Responsabilités

• Handle incidents and requests in ServiceNow, with timely resolution and clear communication with users.
• Handle user account management and permissions in Microsoft 365.
• Manage end-user hardware: deployment, configuration, repair, and asset records.
• Keep the CMDB up to date and validated, with a regularly reconciled list of IT assets (hardware, software, and licences).
• Support local business applications, including Symfonia, Płatnik, Norma, and others.
• Take part in the migration of local infrastructure to Microsoft Azure.
• Provide basic network support for the local LAN.
• Coordinate with the Group and external providers to resolve incidents and manage modernizations.
• Support IT projects, mainly in an operational role (deployment, testing, and handover).
• Manage the local IT budget across both entities: track spend on hardware, software, and licences, decide what is needed within the budget, and contribute to budget forecasting. All spend requires approval.
• Maintain technical documentation and user guides.

Connaissances

Polish native

English communication (B2/C1)

IT support

ServiceNow

Outils

Microsoft 365

Windows systems

Symfonia

Płatnik

Norma

Description du poste

Egis Poland is seeking an IT Specialist to provide day-to-day technical support and participate in migrating our local infrastructure to Microsoft Azure. The role reports to the IT Manager, Continental Europe, and covers both Egis Poland and the group.

Responsibilities include incident handling in ServiceNow, managing Microsoft 365 and Windows environments, and supporting local business applications as part of practical IT operations and budget awareness.