IT Specialist - Azure Migration & 1st-Line Support

Egis Group; Warszawa; On-site; PLN 120,000 - 170,000; Full time

Benefits offered by this job

Private medical care and group life保险

Sports card

Flexible working hours

Free English and French classes

Opportunities for professional develop

Job summary

Egis Poland seeks an IT Specialist to deliver day-to-day technical support, manage Microsoft 365, and participate in migrating local infrastructure to Microsoft Azure. The role reports to the IT Manager, Continental Europe, and involves coordinating with internal teams and external providers.

The successful candidate will have at least 3 years in IT support, strong ServiceNow usage, and proficiency in Windows and Office; Polish native and English at least B2 required.

Qualifications

• At least 3 years of IT support or IT administration experience.
• Experience handling a demand workflow and backlog (intake, prioritisation, follow-up).
• Working knowledge of Microsoft 365 and Windows systems.
• Good knowledge of Microsoft Office.
• Experience with a ticketing system, ideally ServiceNow.
• Basic understanding of LAN networks.
• Polish: native.
• English: B2 minimum, C1 preferred.

Responsibilities

• Handle incidents and requests in ServiceNow with timely resolution and clear communication with users.
• Handle user account management and permissions in Microsoft 365.
• Manage end-user hardware: deployment, configuration, repair, and asset records.
• Keep the CMDB up to date and validated, with a regularly reconciled list of IT assets.
• Support local business applications, including Symfonia, Płatnik, Norma, and others.
• Take part in the migration of local infrastructure to Microsoft Azure.
• Provide basic network support for the local LAN.
• Coordinate with the Group and external providers to resolve incidents and manage modernizations.
• Support IT projects, mainly in an operational role (deployment, testing, and handover).
• Manage the local IT budget across both entities: track spend on hardware, software, and licences, decide what is needed within the budget, and contribute to budget forecasting.

Skills

IT support

Polish language

English proficiency

ServiceNow

Microsoft 365

Windows systems

LAN basics

Budget awareness

Communication

Tools

ServiceNow

Microsoft 365

Windows OS

Azure familiarity

PowerShell scripting

Job description

Egis Poland seeks an IT Specialist to deliver day-to-day technical support, manage Microsoft 365, and participate in migrating local infrastructure to Microsoft Azure. The role reports to the IT Manager, Continental Europe, and involves coordinating with internal teams and external providers.

The successful candidate will have at least 3 years in IT support, strong ServiceNow usage, and proficiency in Windows and Office; Polish native and English at least B2 required.