IT Specialist

Egis; Województwo mazowieckie; On-site; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Private medical care

Group life insurance

Sports card

Flexible working hours

Free English and French classes

Opportunities for professional dev elp

Job summary

Egis Poland is seeking an IT Specialist to deliver high‑quality day‑to‑day technical support and participate in migrating local infrastructure to Microsoft Azure. The role reports to the IT Manager, Continental Europe, and covers both entities with focus on Egis Poland.

Key duties include incident handling in ServiceNow, managing Microsoft 365 accounts, hardware management, CMDB upkeep, and budget oversight for both entities. Fluent Polish and strong English are required.

Qualifications

• 3+ years of IT support or IT administration experience.
• Experience handling a demand workflow and backlog ( intake, prioritisation, follow-up ).
• Working knowledge of Microsoft 365 and Windows systems.
• Good knowledge of Microsoft Office.
• Experience with a ticketing system, ideally ServiceNow.
• Basic understanding of LAN networks.
• Polish is native; English at least B2, with strong communication (C1 preferred).

Responsibilities

• Handle incidents and requests in ServiceNow with timely resolution and clear communication.
• Manage user accounts and permissions in Microsoft 365.
• Administer end‑user hardware and maintain asset records.
• Keep the CMDB up to date and validated for IT assets.
• Support local business applications such as Symfonia, Płatnik, and Norma.
• Participate in migrating local infrastructure to Microsoft Azure.
• Provide basic LAN network support and coordinate with groups/external providers.

Skills

IT support experience

Backlog management

Excellent communication

Polish language (native)

English proficiency (B2/C1)

Tools

ServiceNow

Microsoft 365

Windows systems

Office suite

Azure familiarity

PowerShell scripting

Job description

Egis operates as a consulting, design, and engineering company specializing in transport and municipal infrastructure, environmental protection, general and industrial construction, and the energy sector. Across all these fields, we provide our clients with comprehensive consulting and engineering services at every stage of an investment project, from planning (including environmental impact assessments, feasibility studies, and financial and economic analyses), through design, to construction supervision and project implementation oversight.

Egis operates as a consulting, design, and engineering company specializing in transport and municipal infrastructure, environmental protection, general and industrial construction, and the energy sector. Across all these fields, we provide our clients with comprehensive consulting and engineering services at every stage of an investment project, from planning (including environmental impact assessments, feasibility studies, and financial and economic analyses), through design, to construction supervision and project implementation oversight.

Job Description

Egis Poland is looking for an IT Specialist to provide high-quality day-to-day technical support to our teams and to take part in migrating our local infrastructure to Microsoft Azure. The role covers both entities, with most of the work focused on Egis Poland. The role reports to the IT Manager, Continental Europe.

Responsibilities

• Handle incidents and requests in ServiceNow, with timely resolution and clear communication with users
• Handle user account management and permissions in Microsoft 365
• Manage end-user hardware: deployment, configuration, repair, and asset records
• Keep the CMDB up to date and validated, with a regularly reconciled list of IT assets (hardware, software, and licences)
• Support local business applications, including Symfonia, Płatnik, Norma, and others
• Take part in the migration of local infrastructure to Microsoft Azure
• Provide basic network support for the local LAN
• Coordinate with the Group and external providers to resolve incidents and manage modernizations
• Support IT projects, mainly in an operational role (deployment, testing, and handover)
• Manage the local IT budget across both entities: track spend on hardware, software, and licences, decide what is needed within the budget, and contribute to budget forecasting. All spend requires approval.
• Maintain technical documentation and user guides

Qualifications

Requirements

• At least 3 years of experience in IT support or IT administration
• Experience handling a demand workflow and backlog (intake, prioritisation, and follow-up of requests)
• Working knowledge of Microsoft 365 and Windows systems
• Good knowledge of Microsoft Office
• Experience with a ticketing system, ideally ServiceNow
• Basic understanding of LAN networks
• Polish: native
• English: B2 minimum, highly communicative (C1 preferred)

Nice to have

• Working knowledge of Microsoft Azure, or AZ-104 certification
• Experience with infrastructure migration or system deployments
• Experience with IT budget planning, cost tracking, or forecasting
• Familiarity with Sekocenbud, Norma, Autodesk, Bentley, Bricscad, and other engineering software
• PowerShell scripting

Additional Information

What we offer

• Employment contract with transition to permanent employment after the trial period
• Open to B2B cooperation
• Private medical care and group life insurance
• Sports card
• Flexible working hours (flexible start between 7:00 and 9:00)
• Free English and French classes
• Opportunities for professional development