IT Service Desk Pro with Flexible Work Options

HITACHI ENERGY CZECH REPUBLIC S.R.O.; Kraków; On-site; PLN 45,000 - 60,000; Full time

Job summary

Hitachi Vantara seeks an IT Service Desk Specialist to deliver essential first-line support for employees. You will help ensure smooth day-to-day operations and document solutions for knowledge bases.

The role requires 1–3 years in IT support, solid Windows and Office skills, and familiarity with TCP/IP/DNS/VPN. You’ll work in a fast-paced, collaborative team and participate in onboarding, training, and IT projects.

Qualifications

• Associate's degree in Information Technology or related field; Bachelor's preferred.
• 1–3 years in an IT service desk or technical support role.
• Strong knowledge of Windows OS, Microsoft Office, and common business applications.
• Familiarity with TCP/IP, DNS, and VPN.
• Experience with ITSM tools such as ServiceNow or Jira Service Management.
• Excellent written and verbal communication, with a customer-focused mindset.
• Ability to work in a fast-paced, collaborative team environment.

Responsibilities

• Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and chat.
• Log, categorize, prioritize, and track support requests in the IT service management system.
• Resolve common IT issues independently, including password resets and software installations.
• Escalate complex issues to second-level support, ensuring timely follow-up with users.
• Maintain accurate and up-to-date documentation of solutions in the knowledge base.
• Support IT onboarding and offboarding activities, including account setup or deletion.
• Educate users on IT best practices and self-service options.
• Contribute to IT projects and system upgrades as required.

Skills

Windows OS

Microsoft Office

TCP/IP

VPN

Communication

Problem solving

Teamwork

Education

Associate's degree in IT / related field

Bachelor's degree preferred

Tools

ServiceNow

Jira Service Management

Job description

Hitachi Vantara seeks an IT Service Desk Specialist to deliver essential first-line support for employees. You will help ensure smooth day-to-day operations and document solutions for knowledge bases.

The role requires 1–3 years in IT support, solid Windows and Office skills, and familiarity with TCP/IP/DNS/VPN. You’ll work in a fast-paced, collaborative team and participate in onboarding, training, and IT projects.