IT Service Desk Engineer – Flexible Hours & Modern Tech

bolttech Poland; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Flexible start times

Shorter Fridays

Care leave days (10) and birthday day

Job summary

bolttech Poland is seeking an IT Support professional to provide first and second line technical support, diagnose issues, and ensure a high level of end-user satisfaction. You will handle on-site visits, configure devices, and maintain network infrastructure within a dynamic, international environment.

The role emphasizes collaboration with internal teams, adherence to security policies, and continuous service improvements.

Qualifications

• Proven experience in a Service Desk or IT Support role.
• Good knowledge of Windows, macOS, iOS, and Android.
• Experience with MDM solutions and Apple Business Manager.
• Hands-on experience with Microsoft Entra ID and Microsoft 365.
• Understanding of computer networking and ability to troubleshoot infrastructure issues.
• Experience configuring and supporting IT equipment and peripherals.
• Strong communication and problem-solving skills.
• Team-oriented, adaptable, and customer-focused with empathy.
• Fluency in Polish and English.

Responsibilities

• Provide end-user and customer IT support by diagnosing, troubleshooting, and resolving hardware, software, network, and system-related issues.
• Perform regular on-site technical support visits to customer locations and retail stores, including device configuration and issue resolution.
• Maintain professional communication with customers, providing timely updates and escalating issues when needed.
• Administer, monitor, and maintain network devices to ensure availability, security, and performance.
• Install, configure, update, and support software on end-user devices in line with policies and licensing.
• Create and maintain technical and infrastructure documentation and diagrams.
• Collaborate with internal teams and external vendors to resolve issues and support IT initiatives.
• Identify opportunities for process improvements, automation, and service optimization.

Skills

Windows

macOS

iOS

Android

MDM solutions

Apple Business Manager

Microsoft Entra ID

Microsoft 365

Networking

IT equipment

Polish language

English language

Job description

bolttech Poland is seeking an IT Support professional to provide first and second line technical support, diagnose issues, and ensure a high level of end-user satisfaction. You will handle on-site visits, configure devices, and maintain network infrastructure within a dynamic, international environment.

The role emphasizes collaboration with internal teams, adherence to security policies, and continuous service improvements.