IT Operation Specialist

Nordea; Województwo mazowieckie; Presencial; PLN 150 000 - 190 000; Tempo integral

Resumo da oferta

Nordea is seeking an IT Operation Specialist in Control Center to monitor IT services and handle incidents. You will perform initial troubleshooting and manage incident tickets in a 24/7/365, high‑sensitivity banking environment in Warsaw.

You'll join the Control Center, a mission‑critical team within Nordea IT, collaborating with international colleagues, supporting ITIL processes, change requests, and ongoing development of monitoring solutions to keep systems running smoothly.

Qualificações

• Technical IT background, professional or educational.
• Experience in IT Monitoring or Service Desk.
• Knowledge of ITIL processes and ITSM tools (certificate optional).
• Knowledge of TCP/IP networking, Windows & Linux server OS, applications maintenance.
• Fluent written and spoken English.

Responsabilidades

• Monitor IT infrastructure, systems and business applications using monitoring tools.
• Perform initial troubleshooting and administration on Windows Server, Unix, VMware, Mainframe.
• Support Change Requests and Major IT infrastructure incidents as well as ITIL processes.
• Cooperate with Incident Managers and L2 infrastructure support on complex issues.
• Be the point of contact for Nordea Global IT colleagues and teams.
• React to issues per existing standards and procedures.
• Evaluate and review technical documentation and procedures.
• Assist in developing and integrating IT monitoring solutions.
• Assist in infrastructural projects as Control Center representative.

Conhecimentos

IT Monitoring

Troubleshooting

ITIL/ITSM

Windows/Linux

VMware

Mainframe

English

Ferramentas

TCP/IP networking

Monitoring tools

ITSM tools

Descrição da oferta de emprego

Job ID: 5617 IT Operation Specialist in Control Center (permanent position)

Job ID: 5617 IT Operation Specialist in Control Center (permanent position) We are looking for an IT Operation Specialist to monitor and handle incidents related to IT services. You will perform initial troubleshooting and handle incident tickets as effectively as possible. We operate in highly sensitive banking environment, where we focus on how all services are monitored to react proactively and effectively on all events addressed to Control Center. In Nordea, We're harnessing the power of technology to reinvent the future of banking. A tech revolution is underway - and you can make an impact. Though We're a Nordic bank, We're also one of the largest IT employers in Tricity and Warsaw. Working with international teams in an inspiring working environment, You'll have lots of opportunities to expand your skills and advance your career.

About This Opportunity

You’ll join Control Center, the new unit which monitors Nordea IT Services and ensures that all systems are running smoothly. As a part of Control Center, you will also perform troubleshooting on various systems and platforms. You will be part of mission critical team, in the middle of Nordea IT ecosystem, operating 24/7/365 in dedicated working environment.

What you’ll be doing:

• Monitoring IT infrastructure, systems and business applications using various monitoring tools
• Performing initial troubleshooting and administration on different platforms (Windows Server, Unix, VMware, Mainframe)
• Supporting Change Requests and Major IT infrastructure Incidents as well as all ITIL processes, e.g. Incident and Problem processes
• Cooperating with Incident Managers and L2 infrastructure support on more complex issues
• Being a point of contact for colleagues and other teams working in Nordea Global IT
• Reacting upon issue discovery in accordance to existing standards and procedures
• Evaluating and reviewing technical documentation and procedures
• Assisting in the process of development and integration of IT monitoring solutions
• Assisting in various infrastructural projects as Control Center representative

The role is based in Warsaw. The team is working 24/7/365.

Who You Are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best- and that we imagine you share with us.

To succeed in this role, we believe that you:

• Have attention to details, working independence and understanding of importance and impact of performed tasks
• Are dedicated, creative and persistent approach to support and improve our IT environment
• Present excellent teamwork skills and communication/information sharing
• Proactive and ‘can do’ attitude is absolute must
• Present excellent verbal and written communication skills
• Are passionate about IT and willing to learn new things

Your experience and background:

• Technical IT background, either professional or educational
• Experience on similar position (IT Monitoring, Infrastructure Specialist, Service Desk)
• Knowledge and professional experience of ITIL processes and ITSM tools (certificate will be an advantage)
• Knowledge and professional experience in IT areas such as: TCP/IP networking knowledge, Server OS management (Windows & Linux), Applications maintenance and/or support
• Fluent written and spoken English

What We Offer

People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model - we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

Studies show that members of underrepresented communities don’t apply for jobs unless they tick all