IT Operation Specialist

Nordea; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

Nordea in Warsaw is seeking an IT Operation Specialist to monitor IT services, perform initial troubleshooting and handle incidents in a 24/7/365 Control Center environment within a security-conscious banking setting.

You will collaborate with Incident Managers and L2 teams, support ITIL processes, and contribute to development and integration of monitoring solutions while working with Windows Server, Unix, VMware and Mainframe platforms.

Qualifications

• Technical IT background, either professional or educational.
• Experience in IT Monitoring, Infrastructure Specialist, or Service Desk.
• Knowledge and experience of ITIL processes and ITSM tools (certificate will be an advantage).
• Knowledge and professional experience in IT areas such as: TCP/IP networking, Server OS management (Windows & Linux), Applications maintenance and/or support.
• Fluent written and spoken English.

Responsibilities

• Monitoring IT infrastructure, systems and business applications using various monitoring tools.
• Performing initial troubleshooting and administration on different platforms (Windows Server, Unix, VMware, Mainframe).
• Supporting Change Requests and Major IT infrastructure Incidents as well as all ITIL processes, e.g. Incident and Problem processes.
• Cooperating with Incident Managers and L2 infrastructure support on more complex issues.
• Being a point of contact for colleagues and other teams working in Nordea Global IT.
• Reacting upon issue discovery in accordance to existing standards and procedures.
• Evaluating and reviewing technical documentation and procedures.
• Assisting in the process of development and integration of IT monitoring solutions.
• Assisting in various infrastructural projects as Control Center representative.

Skills

IT Monitoring

Incident Management

ITIL

TCP/IP Networking

Windows Server

Linux

VMware

Mainframe

English Proficiency

Tools

ITSM Tools

Monitoring Tools

Job description

IT Operation Specialist in Control Center (permanent position)

We are looking for an IT Operation Specialist to monitor and handle incidents related to IT services. You will perform initial troubleshooting and handle incident tickets as effectively as possible. We operate in highly sensitive banking environment, where we focus on how all services are monitored to react proactively and effectively on all events addressed to Control Center.

In Nordea, we’re harnessing the power of technology to reinvent the future of banking. A tech revolution is underway – and you can make an impact. Though we’re a Nordic bank, we’re also one of the largest IT employers in Tricity and Warsaw. Working with international teams in an inspiring working environment, you’ll have lots of opportunities to expand your skills and advance your career.

About this opportunity

You’ll join Control Center, the new unit which monitors Nordea IT Services and ensures that all systems are running smoothly. As a part of Control Center, you will also perform troubleshooting on various systems and platforms. You will be part of mission critical team, in the middle of Nordea IT ecosystem, operating 24/7/365 in dedicated working environment.

What you’ll be doing:

• Monitoring IT infrastructure, systems and business applications using various monitoring tools
• Performing initial troubleshooting and administration on different platforms (Windows Server, Unix, VMware, Mainframe)
• Supporting Change Requests and Major IT infrastructure Incidents as well as all ITIL processes, e.g. Incident and Problem processes
• Cooperating with Incident Managers and L2 infrastructure support on more complex issues
• Being a point of contact for colleagues and other teams working in Nordea Global IT
• Reacting upon issue discovery in accordance to existing standards and procedures
• Evaluating and reviewing technical documentation and procedures
• Assisting in the process of development and integration of IT monitoring solutions
• Assisting in various infrastructural projects as Control Center representative

The role is based in Warsaw. The team is working 24/7/365.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best- and that we imagine you share with us.

To succeed in this role, we believe that you:

• Have attention to details, working independence and understanding of importance and impact of performed tasks
• Are dedicated, creative and persistent approach to support and improve our IT environment
• Present excellent teamwork skills and communication/information sharing
• Proactive and ‘can do’ attitude is absolute must
• Present excellent verbal and written communication skills
• Are passionate about IT and willing to learn new things

Your experience and background:

• Technical IT background, either professional or educational
• Experience on similar position (IT Monitoring, Infrastructure Specialist, Service Desk)
• Knowledge and professional experience of ITIL processes and ITSM tools (certificate will be an advantage)
• Knowledge and professional experience in IT areas such as: TCP/IP networking knowledge, Server OS management (Windows & Linux), Applications maintenance and/or support
• Fluent written and spoken English

What we offer

People

are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture

that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model –

we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion

are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 20/11/2026.

The recruitment process consists of the following steps:

• Preliminary CV selection
• Phone conversation with the recruiter
• Online interview with the hiring leader
• Background and reference check

We enable dreams and aspirations for a greater good.

We build relationships.

We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop.

We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change.

We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea.

We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Studies show that members of underrepresented communities don’t apply for jobs unless they tick all the qualification boxes. If this is part of why you hesitate to apply, we would like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think.