IT Operation Specialist

Nordea; Gdynia; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Nordea is seeking a skilled IT Operation Specialist to join Group Technology in Poland. You will manage and maintain IT infrastructure within a DevOps framework, collaborating with cross-functional teams to deploy, automate, and scale applications and systems.

The role emphasizes delivering high-quality services with a focus on customer outcomes. The ideal candidate has 5+ years of IT Operations or related experience, strong troubleshooting abilities, and proficiency with Windows Server, Linux,

Qualifications

• 5+ years of experience in IT Operations, System Engineering or related roles.
• Experience with change and incident management tools and processes.
• Proficiency with Windows Server and Linux operating systems.
• Experience with monitoring tools like Splunk, Grafana or similar.
• Awareness of AI and automation concepts and interest in applying them to IT ops.

Responsibilities

• Oversee day-to-day IT operations and maintain infrastructure in a DevOps setting.
• Act as a subject-matter expert during incidents, perform root-cause analysis.
• Support applications and systems, ensuring high availability and performance.
• Drive continuous improvement in workflows and technical excellence.
• Collaborate with development teams to embed DevOps practices across SDLC.
• Lead application dependency and infrastructure upgrades/patching.
• Coordinate with service owners and platform teams to align with business needs.

Skills

IT Operations

System Engineer

IT Analyst

Troubleshooting

Windows Server

Linux

Monitoring Tools

DevOps

Tools

BMC Helix ITSM

JIRA

Splunk

Grafana

Kubernetes

CI/CD

Job description

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Job ID: 5968

Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.

We are looking for a talented and motivated IT Operation Specialist with a strong background in It Operations to join our dynamic team. As an IT Operation Specialist you will be responsible for managing and maintaining our organization's IT infrastructure while working in DevOps setup to streamline our development and operations processes. You will collaborate with cross-functional teams to deploy, automate, and scale our applications and systems effectively. You will help us support our users, developers and our BizDevOps journey, to ensure we are geared towards high quality and low cycle-time and that our customers are our first priority.

Nordea is a place where traditions meet tomorrow. We’re not just a bank; we’rea tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

About our team

We're responsible for Nordea's savings distribution platform - delivering customer and advisor-facing solutions for savings, investments, pensions, and life risk insurance across Mobile, Netbank, and advisory channels. Our role is to provide stable service in the Savings and Investment area.

What you’ll be doing

• Actively involved in day-to-day operations
• Act as a key expert during service-related incidents, troubleshooting complex issues and driving root cause analysis
• Support the team in maintaining applications and systems.
• Embrace mindset of continuous improvement, ensuring both technical excellence and efficient workflows.
• Work closely with development teams to integrate DevOps best practices into the software development lifecycle and to enhance collaboration, automation, efficiency across the organization and and deliver innovative solutions.
• Initiating and driving application dependency and infrastructure upgrade/patching
• Collaborate with service owners, platform teams and stakeholders to ensure solutions align with business and technical requirements.

Who you are

• 5+ Years experience as an IT Operations, System engineer, IT Analyst or similar role.
• Proven ability to troubleshoot complex technical issues and implement effective solutions.
• Experience of change and incident management tools and processes (BMC Helix ITSM, JIRA)
• Proficiency in operating systems such as Windows Server and Linux
• Experience in Monitoring tools as Splunk, Grafana or similar
• Basic awareness of AI and automation concepts and interest in learning how they can support IT operations, monitoring, and incident handling.
• Excellent communication skills and ability to work well in a team environment, collaboration with developers and other IT teams to support various initiatives and projects.

It would be ideal if you also:

• possess curiosity and interest in understanding and fulfilling business requirements to deliver exceptional customer experience and value-creation opportunities through technology
• have Knowledge of Kubernetes and CI/CD tools

What we offer

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

The recruitment process consists of the following steps:

• Preliminary CV selection
• Phone conversation with the recruiter or hiring leader
• Online interview with the hiring leader
• Background checks and reference check