IT On-Site Support Specialist

Georg Fischer; Kleszczów; On-site; PLN 60,000 - 90,000; Full time

Job summary

Georg Fischer is seeking an IT On-Site Support Specialist to act as the face of IT, providing expert support for mission-critical applications and infrastructure across locations. You will procure, configure, deploy, and decommission IT equipment, with telephony support as needed.

The role requires 3+ years in service desk or advanced IT support, strong local network management skills, and fluency in Polish and English. The position is on-site in Poland with opportunities to support global sites.

Qualifications

• 3+ years in service desk or advanced IT support.
• Experience in managing a local network.
• Experience in troubleshooting systems.
• Proficient with Windows OS and standard technologies.
• Able to communicate in Polish and English with internal users and external partners.

Responsibilities

• Advanced troubleshooting of technology issues.
• Procure, configure, deploy, decommission IT equipment.
• Telephony support as needed.
• Manage local IT agreements and invoicing.
• Remote support of sites as needed.
• Support in development of internal applications.
• Support in Autodesk applications.
• Intrastat reporting.
• Manage LAN network across locations.
• Collaborate with end users, Service Desk, and Infrastructure teams to deliver timely, robust solutions.

Skills

Windows OS

Network management

Troubleshooting

Vendor liaison

English & Polish

Education

Some IT education

Tools

Autodesk applications

Job description

IT On-Site Support Specialist

Purpose of the position:

Be the face of IT by providing support to mission-critical applications, infrastructure, and advanced support for end users on a global level. The OSS team additional will be responsible for procuring, configuration, deployment, and decommissioning of IT equipment. Additionally telephony support as required. IT agreements/invoicing and remote support of sites as required.

Responsibilities:

• Advanced troubleshooting of technology issues;
• Procure, configure, deploy, decommission various IT equipment;
• Telephony support as needed;
• Manage local IT agreements where necessary;
• Handle IT Invoicing where necessary;
• Remote support of sites as needed;
• Support in development of internal application;
• Support in Autodesk applications;
• Intrastat reporting;
• Manage LAN network in different locations;
• Partner with both end users, Service Desk, and Infrastructure teams to deliver timely, accurate and robust solutions.

Requirements:

• Some formal education in IT preferred;
• 3+ years in service desk/advanced experience;
• Experience in managing a local network;
• Experience in troubleshooting systems;
• Proficient with Windows OS, standard technologies;
• Familiar with range of software and hardware;
• Able to communicate effectively with external partners, suppliers and vendors;
• Able to communicate effectively with internal users and IT staff, in Polish and English.

Contact person:

Justyna Pawłusz-ŚlebiodaSenior Country Manager, People Team, [e-mail]