IT & Facilities Lead – Onsite Support

1global; Warszawa; On-site; PLN 52,000 - 78,000; Full time

Benefits offered by this job

Growth opportunities

International experience

Open communication culture

Professional development

Dynamic work environment

Job summary

1GLOBAL is seeking an on-site IT Support and Facilities assistant in Warsaw to ensure smooth daily IT operations and a well‑run office environment.

You will deploy hardware, troubleshoot issues, manage inventory, coordinate with vendors, and support facilities tasks to maintain a clean, safe workspace. Fluency in English and Polish is required for interaction with staff and contractors.

Qualifications

• Fluent in English and Polish, both written and spoken.
• Experience in office administration, facilities, or a similar hands-on role.
• Hands-on experience in IT support, including installation, configuration and troubleshooting of laptops, printers and other office IT equipment.
• Good knowledge of Windows operating systems and Microsoft 365 (Outlook, Teams, OneDrive).

Responsibilities

• Serve as the first on-site contact for staff IT support, resolving day-to-day issues and escalating more complex problems to the IT team.
• Prepare and deploy laptops, monitors, docking stations and peripherals, including unboxing, configuration and setup, ensuring all equipment is ready for immediate use.
• Collect IT equipment from leavers and ensure proper handling and storage.
• Provide hands-on technical support, including troubleshooting devices, resolving connectivity issues and configuring equipment.
• Monitor office Wi-Fi and network connectivity, diagnosing and resolving issues to minimise disruption.
• Maintain office printers, replace toner, clear paper jams and resolve common faults.
• Test and troubleshoot meeting room audiovisual equipment, resolving technical issues before and during meetings.
• Maintain an accurate inventory of IT equipment, including serial numbers and equipment assignments.
• Deliver IT and workplace inductions to new employees, including equipment setup and access to essential systems.
• Maintain a clean, tidy and welcoming office, including kitchens, meeting rooms and shared areas.
• Monitor and restock office supplies, kitchen supplies and consumables, placing orders within agreed budgets.
• Report building faults and arrange repairs with the landlord, building management or contractors.
• Act as the main point of contact for cleaners and facilities contractors, checking work is completed to standard and following up on issues.
• Receive deliveries and post and arrange couriers when needed.
• Obtain quotes, raise purchase requests and check invoices for office services.
• Coordinate visitor and contractor sign-in, issue access passes and ensure they are returned on departure.
• Report any health and safety hazards or security concerns promptly.
• Provide DSE assessments of employee workstations.

Skills

Windows OS

Microsoft 365

Polish & English fluency

IT support basics

Office administration

Hardware troubleshooting

Tools

IT ticketing system

Meeting room AV systems

Job description

1GLOBAL is seeking an on-site IT Support and Facilities assistant in Warsaw to ensure smooth daily IT operations and a well‑run office environment.

You will deploy hardware, troubleshoot issues, manage inventory, coordinate with vendors, and support facilities tasks to maintain a clean, safe workspace. Fluency in English and Polish is required for interaction with staff and contractors.