IT Delivery Manager - Business Solution Team Service

Hitachi, Ltd.; Kraków; On-site; PLN 240,000 - 360,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Fitness & wellness programs

Discounts platform

Employee Capital Plans (PPK)

Home office equipment allowance

Eye care (glasses) allowance

Team events & activities

Psychological support

Job summary

Hitachi Energy in Kraków is seeking an IT Delivery Manager to lead Service BST project delivery and transformation programs. You will ensure initiatives are delivered on time, within scope, budget and quality, while realizing business value.

You will coordinate cross-functional teams, manage risks, budgets, and staffing, and partner with IT and Service Business Unit leadership to drive digital initiatives and seamless handovers to operations.

Qualifications

• 12+ years in IT delivery with global programs.
• Experience with ERP transformations or post-merger integrations.
• Proven track record managing distributed teams and external vendors.

Responsibilities

• Lead cross-functional delivery teams to ensure on-time, on-scope outcomes.
• Drive governance, reporting, and portfolio prioritization.
• Coordinate with IT and Service Business Unit leadership as delivery partner.
• Manage risks, budgets, and staffing for services projects.

Skills

IT Delivery Leadership

Salesforce

MuleSoft & APIs

ServiceNow

Data & Analytics

Agile delivery

Stakeholder management

Risk management

Tools

Salesforce

MuleSoft

ServiceNow

APIs

Data Analytics tools

Job description

The opportunity

As an IT Delivery Manager within the Business Solution Team (BST) Service, you will lead the delivery of Service BST projects and transformation programs, ensuring they are completed on time, within scope, budget, and quality expectations. You will drive business value realization, translate strategy into executable digital initiatives, and serve as the key delivery partner between IT and Service Business Unit leadership.

How you will make an impact

• Lead and coordinate cross-functional delivery teams, including Business Analysts, Solution Architects, QA specialists, and external suppliers. Collaborate closely with Global Business Process Owners (GBPOs), and transformation leaders.


• Drive project and program delivery aligned with business priorities, timelines, budgets, and quality standards.


• Establish and manage delivery governance, reporting frameworks, and steering committees. Lead demand management, portfolio review, and prioritization activities.


• Monitor project health, risks, dependencies, resource allocation, and budget performance.


• Assess resource and competency requirements and ensure effective staffing. Coordinate internal and external resources to ensure successful solution delivery.


• Coordinate with Application Service Delivery and Operations teams to ensure smooth handover of implemented solutions.


• Eliminate duplication of initiatives and maximize reuse of enterprise capabilities and platforms.


• Support program manager in evaluating supplier offers and recommending right way forward.


• Recommend improvements to processes and technology that improve the effectiveness of the team.


• Review supplier deliverables, evaluate solution effectiveness, and provide recommendations to support business objectives.

Your background

• 12+ years of experience in IT delivery, including leading global programs with budgets above €3–5M.


• Strong knowledge of Salesforce, integration platforms (MuleSoft, APIs), ServiceNow, Data & Analytics, and Agile delivery methodologies.


• Proven experience managing distributed teams and third-party service providers across multiple regions.


• Strong stakeholder management skills, with the ability to influence business leaders and process owners.


• Demonstrated success in delivering business transformation programs, including ERP transformations, template rollouts, or post-merger harmonization initiatives.


• Solid understanding of service domain processes, including Enterprise Asset Management (EAM), Field Service Management (FSM), and Asset Performance Management (APM).


• Excellent leadership, communication, negotiation, facilitation, and decision-making skills, with a proactive and customer-focused mindset.


• Strong expertise in risk management, integration best practices, and driving collaboration across business, infrastructure, and development teams.

More about us

At Hitachi Energy, we recognize that our people are at the heart of our success. We are committed to providing a supportive and inclusive workplace, competitive rewards, and opportunities for profes-sional and personal growth. Our benefits package is designed to help employees thrive both at work and in their personal lives.

Our benefits offering for this role generally includes:

• Private medical care and life insurance


• Access to fitness and wellness programs


• Access to benefits platform with discounts and perks


• Employee Capital Plans (PPK)


• Equipment for working from home or allowances for setting up a workplace at home


• Spectacles and contact lenses allowance


• Company events and team building activities


• Psychological support program

You will receive more specific information during the recruitment process.