IT Delivery Manager - Business Solution Team Service

Hitachi ABB Power Grids; Kraków; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Fitness and wellness programs

Benefits platform with discounts and '

Employee Capital Plans (PPK)

Equipment for working from home

Job summary

Hitachi Energy is seeking an IT Delivery Manager for the Business Solution Team Service. The role leads delivery of BST projects and transformation programs, ensuring on-time, in-scope, on-budget, and high-quality outcomes, and drives business value realization.

You will coordinate global teams, govern delivery, manage risks, and collaborate with IT and business leaders to optimize enterprise capabilities and platform reuse.

Qualifications

• 12+ years of experience in IT delivery and global programs.
• Strong knowledge of Salesforce, integration platforms, ServiceNow, data analytics, and Agile delivery.
• Experience managing distributed teams and third-party service providers.

Responsibilities

• Lead and coordinate cross-functional delivery teams with business analysts, solution architects, QA specialists, and suppliers.
• Drive delivery governance, reporting, and steering committees; manage demand, portfolio reviews, and prioritization.

Skills

Leadership

Stakeholder management

Communication

Negotiation

Risk management

Budget management

Tools

Salesforce

MuleSoft

APIs

ServiceNow

Data & Analytics

Agile methodologies

Job description

IT Delivery Manager - Business Solution Team Service

As an IT Delivery Manager within the Business Solution Team (BST) Service, you will lead the delivery of Service BST projects and transformation programs, ensuring they are completed on time, within scope, budget, and quality expectations. You will drive business value realization, translate strategy into executable digital initiatives, and serve as the key delivery partner between IT and Service Business Unit leadership.

How you will make an impact

• Lead and coordinate cross-functional delivery teams, including Business Analysts, Solution Architects, QA specialists, and external suppliers. Collaborate closely with Global Business Process Owners (GBPOs), and transformation leaders.
• Drive project and program delivery aligned with business priorities, timelines, budgets, and quality standards.
• Establish and manage delivery governance, reporting frameworks, and steering committees. Lead demand management, portfolio review, and prioritization activities.
• Monitor project health, risks, dependencies, resource allocation, and budget performance.
• Assess resource and competency requirements and ensure effective staffing. Coordinate internal and external resources to ensure successful solution delivery.
• Coordinate with Application Service Delivery and Operations teams to ensure smooth handover of implemented solutions.
• Eliminate duplication of initiatives and maximize reuse of enterprise capabilities and platforms.
• Support program manager in evaluating supplier offers and recommending right way forward.
• Recommend improvements to processes and technology that improve the effectiveness of the team.
• Review supplier deliverables, evaluate solution effectiveness, and provide recommendations to support business objectives.

Your background

• 12+ years of experience in IT delivery, including leading global programs with budgets above €3–5M.
• Strong knowledge of Salesforce, integration platforms (MuleSoft, APIs), ServiceNow, Data & Analytics, and Agile delivery methodologies.
• Proven experience managing distributed teams and third-party service providers across multiple regions.
• Strong stakeholder management skills, with the ability to influence business leaders and process owners.
• Demonstrated success in delivering business transformation programs, including ERP transformations, template rollouts, or post-merger harmonization initiatives.
• Solid understanding of service domain processes, including Enterprise Asset Management (EAM), Field Service Management (FSM), and Asset Performance Management (APM).
• Excellent leadership, communication, negotiation, facilitation, and decision-making skills, with a proactive and customer-focused mindset.
• Strong expertise in risk management, integration best practices, and driving collaboration across business, infrastructure, and development teams.

More about us
At Hitachi Energy, we recognize that our people are at the heart of our success. We are committed to providing a supportive and inclusive workplace, competitive rewards, and opportunities for profes-sional and personal growth. Our benefits package is designed to help employees thrive both at work and in their personal lives.

Our benefits offering for this role generally includes:

• Private medical care and life insurance
• Access to fitness and wellness programs
• Access to benefits platform with discounts and perks
• Employee Capital Plans (PPK)
• Equipment for working from home or allowances for setting up a workplace at home
• Spectacles and contact lenses allowance
• Company events and team building activities
• Psychological support program

You will receive more specific information during the recruitment process.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.