IT Analyst

Reply; Katowice; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Motivizer Benefits Platform

Medical care package

Meal tickets

Sports cards

Job summary

Reply is seeking a capable IT support professional to provide 2nd line support for Automotive & Quality applications in customer plants, handling workarounds, resolutions, analysis, and escalation for complex tickets.

You will also deliver 1st line support for advanced logistics processes, using JIRA and Team Foundation Server, while managing end-to-end client communications. The role requires shifts, on-call readiness, and a hybrid/remote setup with at least one office visit weekly.

Qualifications

• Bachelor/Master’s degree in computer science or comparable studies.
• Minimum experience in ticket management is required.
• Knowledge of PL/SQL will be a plus.
• Good knowledge of English and Polish language.
• Willingness to learn Italian language.
• Availability to work in shifts and on‑call.
• Availability to work in a hybrid mode or remotely with at least 1 visit in the office per week.

Responsibilities

• Provide 2nd line support for Automotive & Quality applications in customers’ plants, including workaround, resolution, analysis and escalation for complex tickets.
• Provide 1st line support, supporting advanced logistics processes through tools like JIRA and Team Foundation Server.
• Manage end-to-end communication with the client.

Skills

Ticket management

English

Polish

PL/SQL

Italian (learn)

Education

Bachelor/Master’s degree in computer science or comparable studies

Tools

JIRA

Team Foundation Server

Job description

Responsibilities

• Provide 2nd line support for Automotive & Quality applications installed in our customers’ plants, including workaround, resolution, analysis and escalation for more complex tickets.
• Provide 1st line support, supporting advanced logistics processes through utilization of ticketing tools like JIRA and Team Foundation Server.
• Managing the end to end communication with the client.

Benefits

• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose there medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.
• Language Courses – you have access to the platform where you can practice your language skills.
• Regular and systematic further training opportunities - internal and external ones. We support your development.
• Cooperation within an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.

Qualifications

• Bachelor/Master’s degree, preferably in computer science or comparable studies.
• Minimum experience in ticket management is required.
• Knowledge of PL/SQL will be a plus.
• Good knowledge of English and Polish language.
• Willingness to learn Italian language.
• Availability to work in shifts and on‑call.
• Availability to work in a hybrid mode or remotely with at least 1 visit in the office per week.

Develop yourself and the digital future – at Reply!

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services.