IoT Technical Support Engineer (Hybrid/Remote)

Accenture Poland; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

AI-assisted daily work

Extensive training package

Private medical care

Employee referral program

Job summary

Accenture Poland is seeking a Technical Support Associate to join our IoT-focused team in Warsaw, with a 50/50 hybrid model blending remote work and office collaboration. You will perform thorough root cause analysis on customer issues, address complaints promptly, coordinate with interface partners, and contribute to the knowledge base.

The role requires advanced English (C1), strong communication and technical aptitude, and offers extensive training, coaching, and career development

Qualifications

• Experience in data analysis and root cause analysis.
• Hands-on experience with ticketing systems.
• Proficiency in English (C1).
• German language (B2) is a plus.
• Excellent communication and proactive approach.
• Strong technical aptitude.
• Time management and assertiveness.

Responsibilities

• Conduct root cause analysis on IoT customer issues using tools to resolve.
• Address and resolve customer complaints promptly within timelines.
• Coordinate communication with interface partners until resolution.
• Update and maintain the client knowledge base with ready solutions.
• Identify similar error patterns and areas for improvement.

Skills

Data analysis

Root cause analysis

English (C1)

German (B2)

Tools

Ticketing systems

Job description

Accenture Poland is seeking a Technical Support Associate to join our IoT-focused team in Warsaw, with a 50/50 hybrid model blending remote work and office collaboration. You will perform thorough root cause analysis on customer issues, address complaints promptly, coordinate with interface partners, and contribute to the knowledge base.

The role requires advanced English (C1), strong communication and technical aptitude, and offers extensive training, coaching, and career development