Technical Support Associate with English

Accenture; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

AI-assisted daily work

People Lead support and coaching

Extensive training package

Employee Assistance Program

Private medical care

Multisport card

Job summary

Accenture in Warsaw is seeking a technically proficient Technical Support Associate to join our IoT-focused team. You will conduct root cause analysis, resolve customer issues, and coordinate with interface partners to deliver timely solutions.

This role offers 50/50 hybrid work, English required at C1, German beneficial, and access to extensive training, coaching, and wellbeing programs.

Qualifications

• Proven experience in data analysis and root cause analysis.
• Hands-on experience with ticketing systems.
• Proficiency in English (C1) required; German B2 nice to have.
• Strong communication and presentation skills.
• Good time management and proactive approach.

Responsibilities

• Conduct thorough root cause analysis on IoT issues using tools and programs.
• Address and resolve customer complaints promptly and efficiently within agreed timelines.
• Coordinate and manage communication with interface partners until resolution is achieved.
• Update and maintain the client knowledge base with ready solutions and process improvements.
• Identify similar error patterns and opportunities for enhancement.

Skills

Data analysis

Root cause analysis

Ticketing systems

English proficiency

German (B2) nice to have

Communication skills

Time management

Technical aptitude

Tools

JSON

XML

Job description

WHO WE ARE:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. In Poland Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com

Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.

We are seeking a highly skilled and technically proficient candidate with a keen interest in emerging technologies to join our team as a Technical Support Associate.

THE WORK:

• Conduct thorough root cause analysis on customer issues within the IoT domain, utilizing various tools and programs to achieve resolution.
• Address and resolve customer complaints promptly and efficiently, ensuring the highest quality of service within agreed timelines.
• Facilitate and manage communication with various interface partners on complex topics until resolution is achieved.
• Update and maintain the client knowledge base with ready solutions and process improvements.
• Assist in identifying similar error patterns and areas for enhancement.

Join us in creating exceptional experiences for our customers! You will build knowledge and support others while participating in problem-solving discussions. Your expertise in Automotive Customer Experience will be invaluable as we strive to enhance our services. We are excited to see how your contributions will make a difference in our organization!

WHAT’S IN IT FOR YOU?

• Develop Cutting-Edge Technical Expertise – Gain hands‑on experience in the IoT domain, working with emerging technologies and problem‑solving complex technical challenges.
• Career Growth & Learning Opportunities – Expand your knowledge through continuous learning, training, and collaboration with industry experts.
• Impact‑Driven Work Environment – Play a crucial role in improving system performance, customer satisfaction, and operational efficiency while being recognized for your contributions.

The work location for this role includes a mix of working remotely and in an Accenture office in Warsaw (50/50 hybrid model).

With all our roles, there is some in‑person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

HERE’S WHAT YOU’LL NEED:

• Demonstrated ability to learn new skills and handle multiple tasks with confidence.
• Proven experience in data analysis/root cause analysis
• Hands‑on experience with ticketing systems.
• Proficiency in English - spoken and written (C1 level is required).
• German B2 nice to have
• Excellent communication and presentation skills, coupled with a proactive approach.
• Strong technical aptitude.
• Assertive with effective time management skills.

Preferred Skills:

• Familiarity with log data analysis.
• Experience in working with and analyzing files such as JSON and XML.

WHAT WE OFFER?

• Flexible working hours suitable for students. The position includes one shift per week from 9:00 AM to 5:00 PM, one shift from 10:00 AM to 6:00 PM, and one week shift every 2‑3 months from 12:00 PM to 8:00 PM. On other days, working hours are flexible (paid with 10% base salary bonus).
• You are assisted by AI in your daily work
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offers, access to e‑learning platforms, Gallup test, GenAI training, possibility of co‑financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care (Luxmed or Medicover), life insurance.
• Access to WorkSmile platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

• Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
• All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long‑lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
• Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.