[IOT] First Line Support Engineer

AVSystem; Kraków; On-site; PLN 66,960 - 111,600; Part time

Benefits offered by this job

Part-time alongside studies

Medical care

Multisport card

Snacks and treats

Car parking

Bike room

Relaxed dress code

Job summary

AVSystem in Kraków is seeking a First Line Support Engineer to help ensure the performance and reliability of IoT solutions used by enterprise customers worldwide. This role is ideal for students and early-career engineers who want hands-on experience in technical support, networking, Linux environments, and enterprise IoT systems.

Join a dynamic Polish tech company that values learning and professional growth.

Qualifications

• Must be a student or recent graduate in computer science, telecommunications, engineering, or a related field.
• Polish (C1) and English (B2+) language proficiency.
• Basic networking concepts and protocols (DNS, DHCP, HTTP(S), TCP/UDP).
• Familiarity with Linux systems, CLI tools, log analysis, and scripting.
• Interest in IoT technologies and technical support.
• Strong analytical and problem-solving skills.
• Good communication and customer-facing abilities.
• Availability for hybrid work in Kraków (3 days in office, 2 days remote).

Responsibilities

• Perform 1st line support duties, prioritizing and acknowledging tickets.
• Troubleshoot basic application, connectivity, and IoT-related issues using internal docs.
• Escalate complex issues to 2nd/3rd line support and collaborate with internal teams.
• Maintain and contribute to knowledge base with common issues and solutions.
• Provide excellent customer service through effective communication and issue resolution.
• Participate in a 24/7 on-call rotation as an additional paid opportunity (interventions are rare).

Skills

Polish (C1)

English (B2+)

Networking concepts

Linux basics

IoT technologies

Analytical & problem-solving

Communication

Customer service

Task management

Education

CS/Telecommunications/Engineering student or graduate

Job description

Join our team as a First Line Support Engineer and help ensure the performance and reliability of IoT solutions used by enterprise customers around the world. This role is a great opportunity for students and early‑career engineers who want to gain hands‑on experience in technical support, networking, Linux environments, and enterprise IoT systems, while building a strong foundation for future business or technical roles within the organization.

Key responsibilities

• Perform 1st line support duties, including prioritizing and acknowledging support tickets.
• Help troubleshoot basic application, connectivity, and IoT‑related issues using internal documentation and support practices.
• Escalate complex issues to 2nd/3rd line support and collaborate with internal teams to ensure resolution.
• Maintain and contribute to our knowledge base by documenting common issues and solutions.
• Provide excellent customer service through effective communication and issue resolution.
• Once you are fully onboarded and confident in your responsibilities, you will participate in a 24/7 on‑call rotation – this is an additional paid opportunity. Actual interventions are rare, so most of the time it mainly involves monitoring and being on standby.

Requirements

• Student or recent graduate in computer science, telecommunications, engineering, or a related field.
• Fluent Polish (C1) and English (B2+).
• Basic knowledge of networking concepts and protocols (DNS, DHCP, HTTP(S), TCP/UDP).
• Basic familiarity with Linux systems, command line tools, log analysis, and script execution.
• Interest in IoT technologies and technical support.
• Strong analytical and problem‑solving skills.
• Good communication skills and willingness to work with customers.
• Ability to manage multiple tasks in a dynamic environment.
• Availability for hybrid work in Kraków (3 days in the office, 2 days remote).

Nice to have

• Knowledge of IoT devices and protocols.
• CCNA certification or equivalent networking expertise.
• Experience with IT monitoring tools and REST API integrations.

What we offer

• Hands‑on experience with critical IoT applications used by leading global enterprises.
• Opportunities to grow in a leading Polish company and contribute to its global success.
• A dynamic and supportive work environment focused on innovation and learning.
• Professional development opportunities, including training and conferences.
• The usual stuff, such as
  • Flexible working hours and the possibility to work part‑time alongside your studies
  • Medical care
  • Multisport card
  • Kitchen full of snacks and treats (including Good Lood ice cream)
  • Car parking area and bike room
  • A relaxed work atmosphere – no dress code, no open space

Thank you for your interest inFirst Line Support Engineer (IoT)position.