Inżynier ds. wsparcia IT

SOLID.Jobs; Wrocław; Remote; PLN 80,000 - 150,000; Full time

Job summary

Tap.Talent is seeking an Application Support Engineer to support US and Asia-Pacific markets, delivering technical troubleshooting, client communication and application support to ensure trading tech runs smoothly.

Onboarding starts with US hours, followed by a rotation covering US and APAC hours. Fluency in English, Windows experience, scripting, and SQL are required, with a proactive, analytical mindset for problem solving.

Qualifications

• Experience in Technical Support or Application Support.
• Solid experience with MS Windows environments.
• Experience with scripting languages.
• Fluent English and ability to communicate with international clients.
• Willingness to work US/APAC shifts.

Responsibilities

• technical troubleshooting
• direct client communication
• application support
• client onboarding
• project coordination
• production issue investigation
• process and efficiency improvements

Skills

Windows environments

Scripting languages

SQL

English communication

Technical troubleshooting

Client communication

Analytical mindset

Independent work

Education

Bachelor's degree in a technical or analytical field

Tools

Google Analytics

Job description

Application Support Engineer (Supporting US and Asia-Pacific Markets)

Tap.Talent

You will be part of a team supporting clients across different time zones - including the US and Asia-Pacific.

This is a great opportunity for someone who enjoys technical problem-solving, working directly with international clients and wants to develop their career in a highly specialised technology environment.

Working hours- supporting US and Asia-Pacific markets

This role is designed around supporting clients in different global markets.

During the onboarding and training period, you will initially work primarily during US business hours, working closely with the US-based team and clients, learning the systems and processes.

Once you are fully trained and able to work independently, you will move to a rotational shift schedule covering US and Asia-Pacific clients:

• Second/ US shift: 16:00-00:30 - supporting US business hours
• Third/ AP shift: 00:00-08:30 - supporting Asia-Pacific hours

You should therefore be comfortable working both afternoon/evening and night shifts as part of a planned rotation.

Your responsibilities will combine:

• technical troubleshooting
• direct client communication
• application support
• client onboarding
• project coordination
• production issue investigation
• process and efficiency improvements

What are we looking for?

You don't have to tick every box- what matters most is your technical mindset, curiosity and willingness to solve problems.

• Experience in Technical Support, Application Support or a similar technical role
• Solid experience with MS Windows environments
• Experience with scripting languages
• Practical SQL experience or willingness to develop it
• Fluent English and confidence communicating directly with international clients
• Enjoyment of troubleshooting and finding root causes
• Analytical, detail-oriented and self-motivated approach
• Ability to work independently and manage several tasks in a dynamic environment
• Comfort working afternoon/evening and night shifts
• Interest in technology and curiosity about financial technology and electronic trading

Nice to have:

• SQL experience
• Experience with AI tools and automation
• Familiarity with financial, banking or trading environments
• Bachelor's degree in a technical or analytical field
• Windows
• Troubleshooting
• SQL
• Client Communication
• Scripting languages
• Google Analytics
• Security testing
• Angielski
• Polski
• Parking

Tap.Talent is looking for an Application Support Engineer on behalf of our US-based client- a technology company delivering advanced solutions for electronic and algorithmic trading.

You will be part of a team supporting clients across different time zones - including the US and Asia-Pacific.

This is a great opportunity for someone who enjoys technical problem-solving, working directly with international clients and wants to develop their career in a highly specialised technology environment.

Working hours- supporting US and Asia-Pacific markets