Senior Production Support Specialist

Peoplemore; Kraków; Hybrid; PLN 110,000 - 138,000; Full time

Benefits offered by this job

Private medical care

Sports card

Training courses

Hybrid working

Job summary

People More seeks an experienced D&I IT Project Manager to lead production support for payment apps and drive automation. You will coordinate incident resolution, mentor staff, and work with engineering and infrastructure to enhance reliability.

The role covers service support, change & release, and continuous improvement with a focus on operational excellence. Hybrid work in Kraków, Poland is available.

Qualifications

• 6+ years in Production/Applications support or software engineering.
• Strong Unix/Linux troubleshooting and log analysis.
• Ability to write complex SQL queries.
• Experience with Bash/PowerShell/Python scripting.
• Experience in Kubernetes environments and Java/J2EE apps.
• Knowledge of Oracle, MQ and WebSphere.
• Familiarity with monitoring tools (Splunk, AppDynamics).
• ITIL knowledge is a plus and strong English & Polish.

Responsibilities

• Lead production incidents and coordinate resolver teams.
• Improve monitoring, automation, and service resilience.
• Mentor team members and contribute to RCA activities.
• Develop runbooks and operational documentation.
• Support patching, DR activities and change reviews.

Skills

Unix/Linux

SQL

Bash

PowerShell

Python

Kubernetes

Java/J2EE

Monitoring tools

Incident management

Communication

Tools

Splunk

AppDynamics

Oracle

MQ

WebSphere

Job description

Hello,

We are called People More because we treat our employees with respect, but also because the projects we work on are for people and should be easy and pleasant to use. We are technological, but we look at the bigger picture :)

The company is made up of people with a huge client base in the country and abroad, for whom we build projects from scratch (UX, UI, frontend, backend, mobile) or in part. We work directly for our clients and also support our partners in their own solutions. This ensures a wide range of projects and the ability to change! We work with clients all over the world.

For the project that we are working on with our partner, we are looking for D&IT Project Manager.

Your Duties Will Include

• Within the Production Engineering team, you'll play a senior role supporting business-critical payment applications while leading operational improvements and incident recovery activities.
• You'll combine strong technical expertise with leadership, helping maintain highly available production systems while driving automation and operational excellence.
• Acting as a senior technical contributor, you'll coordinate incident resolution, mentor team members, and work closely with engineering and infrastructure teams to improve service reliability.
• Service support & incident management
• Lead service recovery during production incidents and coordinate technical resolver teams.
• Investigate application and infrastructure issues using logs, SQL queries, and Unix/Linux tools.
• Respond to user queries regarding application behaviour and service usage.
• Communicate incident impact, progress, and recovery plans to stakeholders.
• Escalate critical incidents appropriately and drive timely resolution.
• Problem management & continuous improvement
• Lead or contribute to Root Cause Analysis (RCA) activities.
• Identify recurring operational issues and implement permanent improvements.
• Develop operational documentation, runbooks and knowledge sharing materials.
• Improve monitoring, alerting and operational processes to increase service resilience.
• Automation & Operational Excellence
• Design and implement automation using Bash, PowerShell, or Python.
• Develop internal operational tools that reduce manual effort.
• Demonstrate practical use of AI tools (e.g. Copilot, Claude) to automate operational activities and improve team productivity.
• Change & Release Support
• Participate in change reviews ensuring operational readiness and compliance with CLIENT standards.
• Support patching, platform maintenance, and disaster recovery activities.
• Identify operational risks and recommend appropriate mitigations.

Requirements That Must Be Met

• 6+ years of experience in Production Support, Application Support or Software Engineering, preferably within Corporate Banking or Financial Services.
• Strong Unix/Linux skills for production troubleshooting, including navigating the operating system, checking logs and investigating application behaviour.
• Ability to write complex SQL queries.
• Experience developing scripts in Bash, PowerShell, or Python.
• Practical experience supporting and maintaining Kubernetes environments.
• Experience supporting Java/J2EE applications.
• Experience with Oracle, MQ and WebSphere.
• Experience using monitoring and observability tools such as Splunk and AppDynamics.
• Strong understanding of IT infrastructure and distributed systems.
• Experience leading incident management and coordinating technical teams.
• Demonstrated track record of implementing automation and operational improvements.
• Practical experience using AI productivity tools (e.g. Copilot, Claude) to support automation, documentation or operational analysis.
• Strong communication, stakeholder management, and collaboration skills.
• Knowledge of payment systems or payment processing concepts.
• Network troubleshooting knowledge.
• ITIL certification (big plus)
• Very good English and Polish

What We Offer

• We are open and honest and we solve problems instead of generating them.
• Maybe it’s obvious, but we really respect our employees and associates. We used to be software developers, too, and we appreciate that job!
• A small team
• An international working environment and international projects
• Private medical care
• Sports card
• Training courses
• Standard working hours are within a 08:00–18:00 window (typically 08:00–16:00 or 09:00–17:00), working an 8-hour shift
• No regular on-call support is expected
• The role includes approximately two weekend working days per month, with time off in lieu provided during the week.
• The team also provides support on public holidays, with a day off in lieu provided for any public holiday worked.
• Hybrid working model with a minimum of 8 office days per month.

Why it’s a good idea to work with People More?

• If you are not satisfied with your work or your tasks, we’ll find a way out together!
• If you get bored, we will offer you a new product and new, fascinating tasks
• We will work on your brand together: you will get an opportunity to attend conferences, including as a speaker, and we will help you publish in recognized magazines and online
• We will facilitate your access to challenges that are usually difficult to get
• At any time, you can talk directly to the board of People More—we talk your language because the company’s founders are software developers and designers!

What does the recruitment process look like?

• A friendly remote initial interview
• A remote technical talk
• The decision to work together!

Salary

80 - 100 pln / h B2B

Contract

B2B

Location

Kraków / remote