Junior Technical Business Analyst

Ness Solution; Warszawa; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading solutions provider in Poland is seeking an Analyst to serve as a key contact for business clients in the payments industry. Responsibilities include building long-term client relationships, gathering business requirements, and providing technical support. Candidates should have 1.5 - 2 years of experience, a Master's degree in IT, and advanced English proficiency. The position offers remote work and benefits such as a Multisport card and private medical care.

Benefits

Multisport card

Private medical care

Professional development opportunities

Qualifications

• 1.5 - 2 years of experience in analysis and business requirements gathering.
• On-call support required for issue resolution.
• Experience with API and knowledge of finance is a plus.

Responsibilities

• Build and maintain long-term client relationships.
• Identify business requirements and recommend effective solutions.
• Convert business needs into technical specifications.
• Support clients in maintaining system documentation.
• Participate in code release management for operational stability.
• Monitor Service Desk SLAs and provide first-line support.

Skills

Business analysis

Problem-solving

Advanced Excel

SQL

API knowledge

Real-time communication

English proficiency (C1)

Education

Master's degree in Information Technology or related field

Job description

We are looking for an Analyst who will be a key point of contact for business clients in the payments industry, responsible for maintaining relationships, compliance with SLA, and technical support for users using solutions offered by the company. The analyst's task will be to address clients' current needs and identify opportunities to generate additional revenue by introducing new solutions.

Responsibilities

• Building long-term relationships with clients, and gaining knowledge about their business, goals, and expectations.
• Supporting clients in identifying business requirements and recommending solutions that maximize company revenues.
• Converting clients' business requirements into detailed technical specifications and presenting them internally and externally.
• Maintaining clients' system documentation, including functional and operating environment records.
• Participating in code release management, collaborating with the Service Desk, Compliance, and Project Management to ensure clients' operational stability.
• Executing simple projects and adjusting work plans to changing requirements.
• Monitoring Service Desk SLAs and occasionally acting as first-line technical support.

Requirements

• Professional experience: around 1,5 - 2 years of experience in the following areas: Analysis, Business requirements gathering, problem-solving
• Language skills: Advanced English proficiency C1 in both written and spoken communication.
• On-call support: Required on-call support for resolving issues (rotating schedule).
• Master’s degree in Information Technology or related field.
• Experience with API and real-time communication
• Finance knowledge or experience is a plus
• Advanced Excel/SQL, knowledge of UNIX/Linux or programming skills are considered a plus

We offer

• Work in a remote model;
• Work in an international environment, during working hours corresponding to the EST time zone (Poland 14:00 – 22:00);
• Benefits: Multisport card and private medical care;
• Stable cooperation and opportunities for professional development.

Aplikuj: https://ness.recruitify.ai/job/BusinessAnalyst?sourceId=1606