Senior Application and Operation Support Engineer

OPTIVEUM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ; Województwo pomorskie; Hybrid; PLN 91,000 - 152,000; Full time

Benefits offered by this job

Remote work opportunities

Integration events

Job summary

Optiveum is seeking a Senior Application and Operation Support Engineer to join a client team in Gdańsk. The role focuses on ensuring stability, performance, and continuous improvement of production and pre-production environments, with a hybrid work model offering 25% remote work.

You will be responsible for incident management, monitoring, and automation efforts, while collaborating with cross-functional teams. We offer a B2B cooperation model directly with Optiveum.

Qualifications

• 5+ years of IT operations or production support experience.
• 2+ years working within an ITIL framework (incident, problem, change management).
• Experience in Agile delivery environments alongside development teams.
• Advanced English communication skills for technical and non-technical stakeholders.
• Monitoring and observability proficiency with Splunk, Apica, Sysdig, Prometheus, Grafana.

Responsibilities

• Own RCA process for production incidents and implement preventive measures.
• Monitor service health and proactively prevent incidents.
• Trigger and oversee release deployments through CI/CD pipelines; coordinate rollbacks as needed.
• Maintain stability of Pre-Production and Production environments.
• Document operational procedures and knowledge for the team knowledge base.
• Identify recurring pain points and propose automation to reduce manual toil.
• Collaborate with development and platform teams to triage issues and close feedback loops.

Skills

IT operations

Incident management

L2/L3 support

Agile delivery

English communications

Monitoring & observability

Tools

Splunk

Apica

Sysdig

Prometheus

Grafana

Kubernetes

Git

Oracle

DB2

Spring

Hibernate

Kafka

XML

JSON

Helm

Java

Bash

Python

Ansible

Job description

Senior Application and Operation Support Engineer

Miejsce pracy: Gdańsk

Technologies we use

Expected

• Splunk
• Apica
• Sysdig
• Prometheus
• Grafana
• Kubernetes
• Git
• Oracle
• DB2
• Spring
• Hibernate
• Kafka
• XML
• JSON

Optional

• Helm
• Java
• Bash
• Python
• Ansible

Operating system

• Windows

About the project

We are Optiveum, and we are currently looking for an experienced Senior Application and Operation Support Engineer to join our client's team. In this role, you will be crucial in ensuring the stability, performance, and continuous improvement of production and pre-production environments. You will sign a B2B cooperation agreement directly with Optiveum.

Work Model: Hybrid (25% remote)

This is how we organize our work

This is how we work

• at the client's site
• you focus on a single project at a time
• you develop several projects simultaneously
• you have influence on the product
• you focus on product development
• you focus on code maintenance
• agile
• scrum

Your responsibilities

• Incident & Problem Management: Own the RCA process for production incidents—diagnose, resolve, and implement preventive measures.
• Production Monitoring & Support: Continuously monitor service health, detect anomalies early, and proactively prevent incidents.
• Deployment Execution: Trigger and oversee release deployments through existing CI/CD pipelines; troubleshoot failures and coordinate rollbacks when necessary.
• Environment Oversight: Maintain the stability and alignment of Pre-Production and Production environments.
• Runbook & Knowledge Management: Document operational procedures, known issues, and resolution steps to build a reliable team knowledge base.
• Operational Improvement: Identify recurring pain points and propose automation to reduce manual toil. Improve observability coverage (dashboards, alerts, log queries) and contribute to disaster recovery drills.
• Cross-team Collaboration: Work closely with development and platform teams to triage issues, clarify requirements, and close the feedback loop between production and development.

Our requirements

• 5+ years of experience in IT operations, application support (L2/L3), or a similar production-facing role.
• Proven track record of owning incidents end-to-end (from alert to RCA to prevention).
• 2+ years of experience working within an ITIL framework (incident, problem, change management).
• Experience working in Agile delivery environments alongside development teams.
• Advanced English communication skills, with the ability to explain technical issues clearly to both engineers and non-technical stakeholders.
• Monitoring & Observability: Proficiency with Splunk, Apica, Sysdig, Prometheus, and Grafana (reading dashboards, tuning alerts).
• Infrastructure: Comfort operating services on Kubernetes and Linux CLI (e.g., checking pod health, reading logs, triggering restarts).
• CI/CD & Version Control: Familiarity with Jenkins pipelines for deployments and troubleshooting, and proficiency in GIT.
• Application & Data Layer: Experience with relational databases (Oracle, DB2)—querying, interpreting execution plans, and troubleshooting data incidents.
• Architecture Knowledge: Working knowledge of Spring/Hibernate behavior, Kafka message flows, and XML/JSON payloads to trace issues through the stack.

Optional

• Experience with Helm deployments.
• Java/J2EE development background (highly beneficial for reading stack traces and collaborating with devs).
• Operational experience with IBM DataStage.
• Scripting skills (Bash, Python) for automating repetitive tasks.
• Knowledge of Ansible for applying configuration changes.

What we offer

• Salary: Up to 110 PLN / hour

This is how we work on a project

• architect / technical leader support
• Continuous Deployment
• Continuous Integration
• team-level deployment
• documentation
• issue tracking tools
• testing environments

Benefits

• remote work opportunities
• integration events

Note on Cooperation: Optiveum is the recruitment and contracting party for this role, meaning you will sign the cooperation agreement directly with us.

OPTIVEUM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

Optiveum is a recruitment and consulting company created based on our 20-plus years of experience in HR & IT services.

We work for Clients located in Poland and abroad providing our local and international Candidates with Project-based or Permanent job opportunities in a remote or office-based model.