Intern in HRSD EMEA SMC

UBS; Kraków; On-site; PLN 36,000 - 48,000; Full time

Job summary

UBS is seeking a proactive HR Service Delivery member in Kraków to support employees and line managers via chat and ticketing systems, delivering hire-to-retire services and contributing to continuous improvement. You will work in a dynamic environment with varied daily tasks and tight deadlines, using MS Office and HR systems.

Fluent English is required; prior HR or shared services experience is preferred.

Qualifications

• Applicants should have experience in HR or shared services.
• Excellent communication and customer-service orientation.
• Experience with HR systems such as Oracle BI or ServiceNow is preferred.

Responsibilities

• Support employees and line managers via chat and ticketing systems.
• Contribute to hire-to-retire HR service delivery and process improvements.

Skills

Fluent English

Organizational skills

Communication skills

Service orientation

Tight deadlines

MS Office

Tools

Oracle BI

ServiceNow

Job description

Poland

Human Resources (HR)

City

Kraków, Wroclaw

Job Type

Full Time

The team

You’ll be part of the HR Service Delivery team, supporting employees and line managers via chat and ticketing systems. The team delivers hire-to-retire HR services while also engaging in continuous improvement and growth initiatives.

Your skills and experience

• Fluent in English;
• Prior experience in Human Resources or a Shared Services environment is preferred;
• Strong organizational skills and attention to detail;
• Service-oriented mindset with excellent communication skills;
• Comfortable working in a dynamic environment with varied daily tasks;
• Well structured, organized when dealing with everyday workload and fast changing priorities;
• Proficiency in Microsoft Office and HR systems (e.g., Oracle BI, ServiceNow);
• Comfortable working with tight deadlines.

About us

UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe. We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves. We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Contact Details

UBS Business Solutions SA
UBS Recruiting

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. Report misconduct: If you are made aware of any of our employees or individuals acting on behalf of UBS engaging in acts of misconduct under the Poland Whistleblowing Act, you may report your concerns through [e-mail]