Network Operations Lead

Outokumpu; Katowice; Hybrid; PLN 198,000 - 235,000; Full time

Benefits offered by this job

Hybrid work model

Private life insurance

Medical care

Pension scheme

Multisport card

Annual performance bonus

Safety bonus

Modern office in Katowice

Job summary

Outokumpu is seeking a NOC Manager to build and lead the Network Operations Center, ensuring stable and secure IT operations. You will drive transition of services from providers to an internal team and shape a high-performing NOC organisation.

You will recruit and onboard NOC Engineers, oversee daily operations, manage incidents and alerts, and drive continuous improvement through automation and AI opportunities, while coordinating with stakeholders and vendors in Katowice.

Qualifications

• Significant experience in a Network Operations Centre or IT Operations environment.
• Previous experience leading technical support or operations teams.
• Strong knowledge of network technologies and tools.
• Broad understanding of infrastructure technologies.
• Strong leadership, stakeholder management, and organisational skills.
• ITIL Foundation certification preferred.
• Industry certifications are an advantage.

Responsibilities

• Build and lead the NOC function together with the Head of Compute and Network team, including hiring and onboarding NOC Engineers.
• Lead daily NOC operations, ensuring service availability and performance against SLAs and KPIs.
• Manage incidents, alerts, and events, acting as the escalation point for major incidents.
• Lead, coach, and develop NOC Engineers, including performance management and resource planning.
• Manage team rotas, on‑call arrangements, and operational reporting.
• Ensure compliance with ITIL processes (Incident, Problem, Change, and Request Management).
• Drive root cause analysis, continuous improvement, automation, and AI opportunities to improve NOC efficiency.
• Collaborate with internal stakeholders, vendors, and technical teams to manage risks and improve service reliability.

Skills

NOC experience

Leadership

Stakeholder management

Organisational skills

ITIL Foundation

Incident management

Team leadership

Tools

Palo Alto

Aruba

EfficientIP

Job description

We are looking for a NOC Manager to build and lead our Network Operations Center function, ensuring stable, secure, and efficient IT operations. You will play a key role in transitioning services from third-party providers to an internal team and building a high-performing NOC organisation.

What you will do:

• Build and develop the NOC function together with the Head of Compute and Network team, including hiring and onboarding NOC Engineers.
• Lead daily NOC operations, ensuring service availability and performance against SLAs and KPIs.
• Manage incidents, alerts, and events, acting as the escalation point for major incidents.
• Lead, coach, and develop NOC Engineers, including performance management and resource planning.
• Manage team rotas, on‑call arrangements, and operational reporting.
• Ensure compliance with ITIL processes (Incident, Problem, Change, and Request Management).
• Drive root cause analysis, continuous improvement, automation, and AI opportunities to improve NOC efficiency.
• Collaborate with internal stakeholders, vendors, and technical teams to manage risks and improve service reliability.

What we are looking for:

• Significant experience in a Network Operations Centre or IT Operations environment.
• Previous experience leading technical support or operations teams.
• Strong knowledge of network technologies and tools, including Palo Alto, Aruba, and EfficientIP.
• Broad understanding of infrastructure technologies.
• Strong leadership, stakeholder management, and organisational skills.
• ITIL Foundation certification preferred.
• Industry certifications are an advantage.

What We Offer

• International, diverse, and highly collaborative working environment
• Hybrid work model (2 times per week on‑site)
• Private life insurance (Ergo Hestia)
• Comprehensive medical care (Lux Med)
• Pension scheme (PPK with PZU)
• Multisport card supporting an active lifestyle
• Annual performance bonus (STI) rewarding results and contribution
• Accident‑free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site
• Modern office located at Żelazna 2, Katowice

Salary range in Poland: 17 700 - 21 100 zl. gross.

Final offer depends on candidate's experience and competence.

Employment Details

• 3-month probation period
• Permanent employment contract