Integrated Logistics Customer Onboarding-Engineer

Kuehne Nagel; Bielany Wrocławskie; On-site; PLN 180,000 - 240,000; Full time

Job summary

Kuehne+Nagel in Poland is seeking a Customer Onboarding Engineer to lead the onboarding of new customers within the 4PL Integrated Logistics unit in Bielany Wroclawskie.

You will define operational processes aligned with the customer’s sales and operations planning and the Kuehne+Nagel Blueprint, collaborating with customers, Operations, technical teams, and Finance to ensure a seamless onboarding and ongoing optimization.

Qualifications

• 5+ years in Logistics, Supply Chain, Manufacturing, or similar.
• Senior-level presence capable of leading projects.
• Experience in logistics process analysis and financial controlling.
• Proactive problem-solving abilities.
• Detail-oriented with strong documentation.
• Ability to optimize customer requirements for long-term success.
• Experience leading client workshops and coordinating teams.
• Lean Six Sigma Green Belt or higher preferred.
• Willingness to travel up to 25% with valid driver's license.

Responsibilities

• Create customer-aligned logistics processes meeting Blueprint requirements.
• Ensure process changes support productivity and cost drivers.
• Identify deviations conflicting with goals.
• Communicate requirements clearly to customers and cross-functional teams.
• Anticipate onboarding roadblocks and propose solutions.
• Document and analyze customer requirements for scalable solutions.
• Challenge inefficient requests to improve long-term efficiency.
• Lead client workshops to align expectations and onboard.

Skills

5+ years exp

Senior leadership

Process analysis

Financial control

Problem solving

Documentation

Stakeholder management

Lean Six Sigma

Travel readiness

Driver's license

Job description

It's more than a job

Join our Integrated Logistics team as a Customer Onboarding Engineer in Bielany Wroclawskie, Poland!

Step into the heart of Kuehne+Nagel’s 4PL Integrated Logistics organization, where we connect global supply chains, orchestrate end‑to‑end solutions, and shape the future of logistics for some of the world’s most iconic brands. In this role, you’ll be part of a fast‑growing, data‑driven environment that goes far beyond traditional logistics acting as a true strategic partner to our customers

As a Customer Onboarding Engineer, you will play a crucial role in the successful onboarding of new customers. You will be responsible for defining operational processes in alignment with the customer’s sales and operations planning workflows and the Kuehne+Nagel Blueprint. With strong communication skills and a proactive approach to problem‑solving, you will collaborate closely with customers, Operations, technical teams, and the Finance organization to ensure a seamless onboarding experience and drive continuous process optimization

How you create impact

• Create customer‑aligned logistics processes that also meet internal operational standards and Blueprint requirements;

• Ensure all process changes support business objectives, including productivity and cost‑driver models;

• Identify and elevate any process deviations that conflict with operational or business goals;

• Communicate requirements clearly and explain complex processes to customers and cross‑functional teams;

• Anticipate onboarding roadblocks and proactively develop solutions to reduce risks;

• Document and analyze customer requirements thoroughly to ensure scalable, adaptable solutions;

• Challenge inefficient customer requests and recommend improvements that support long‑term operational efficiency;

• Lead client workshops to align expectations, explain standard processes, and support smooth onboarding.

What we would like you to bring

• More than 5 years of experience in Logistics, Supply Chain, Manufacturing, or a similar operational environment;

• Senior‑level presence with the confidence to lead projects, interact with senior stakeholders, and communicate clearly to explain technical and operational concepts effectively.

• Proven experience in logistics process analysis and financial controlling or accounting;

• Excellent problem‑solving abilities with a proactive approach to identifying and addressing challenges;

• Detail‑oriented mindset with strong documentation and process‑configuration skills;

• Ability to critically assess and optimize customer requirements for long‑term success;

• Experience leading client workshops and coordinating across multiple teams;

• Strong collaboration and stakeholder‑management skills;

• Lean Six Sigma certification (Green Belt or higher preferred)

• Flexibility to travel up to 25% and a valid driver’s license.

What's in it for you

Kuehne + Nagel in Poland was founded in 1992 and currently has around 1600 employees working across all types of transportation modes. Our Integrated Logistic office is located at Bielany Business Point in Bielany Wroclawskie. We offer you a challenging and international working environment at a globally leading logistics company in a highly responsible role. You will get a competitive salary along with opportunities for professional development and personal growth. It is an occasion for active participation in transforming and shaping the future of the logistics industry.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e‑mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.